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Unable to delete or repair downloader trojan virus

Discussion in 'Virus & Other Malware Removal' started by GMM, Sep 18, 2004.

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  1. GMM

    GMM Thread Starter

    Joined:
    Jun 30, 2004
    Messages:
    14
    My computer is infected with Downloader.Trojan and MHTML viruses which according to Norton Anti-Virus has corrupted over 1000 files and cannot be deleted or repaired. If anyone knows of how to remove these viruses I would greatly appreciate your help. Thank you.
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    GMM, Please post a current HJT log. I see you have posted them before.
     
  3. GMM

    GMM Thread Starter

    Joined:
    Jun 30, 2004
    Messages:
    14
    Here is my latest HJT Log. Also, I have run a Bitdefender scan as per the instructions in a previous post and it has identified 5 viruses: VBS.Trojan.Psyme.C, Trojan.Dialer.CF, Trojan.Downloader.Gen, Trojan.Downloader.Agent.Av, and Trojan.Dialer.CE (almost all in C:\WINNT\system32). I did not know whether to delete them so I just left them. Norton Anti Virus lists over 1,300 files infected and unrepairable from two viruses, Trojan Downloader and MHTML. I'm not sure where to go from here to get rid of these viruses. Thank you very much for your help.



    Logfile of HijackThis v1.98.2
    Scan saved at 11:27:00 PM, on 9/20/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\wanmpsvc.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\MsPMSPSv.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\Winamp3\winampa.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\WINNT\system32\ctfmon.exe
    C:\Program Files\AOL Companion\companion.exe
    C:\Program Files\Aluria Software\DrSpeed Suite\drspeed.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
    C:\Program Files\Aluria Software\ASE\ASE Scheduler.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\PROGRA~1\WINZIP\winzip32.exe
    C:\Documents and Settings\setup\Local Settings\Temp\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://law.quinnipiac.edu/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
    O1 - Hosts: 208.48.4.184 adv.alsscan.com
    O1 - Hosts: 64.12.188.24 aolcc.aol.com
    O1 - Hosts: 205.188.165.57 ar.atwola.com
    O1 - Hosts: 199.181.132.140 espn.go.com
    O1 - Hosts: 24.137.12.200 forums.techguy.org
    O1 - Hosts: 207.46.245.61 msnbc.com
    O1 - Hosts: 152.163.209.25 my.screenname.aol.com
    O1 - Hosts: 195.42.181.61 rate.affero.net
    O1 - Hosts: 68.22.73.154 search.msn.com
    O1 - Hosts: 216.109.117.133 search.yahoo.com
    O1 - Hosts: 198.6.49.121 service1.symantec.com
    O1 - Hosts: 199.181.132.245 sports.espn.go.com
    O1 - Hosts: 64.12.184.141 webmail.aol.com
    O1 - Hosts: 80.86.106.20 www.bitdefender.com
    O1 - Hosts: 164.109.58.26 www.fox5newyork.com
    O1 - Hosts: 81.209.184.89 www.hijackthis.de
    O1 - Hosts: 207.68.171.245 www.msn.com
    O1 - Hosts: 169.200.182.21 www.wachovia.com
    O1 - Hosts: 205.180.85.126 z1.adserver.com
    O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\\winampa.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [Remndr] "C:\Program Files\CasinoOnline\CsRemnd.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - Startup: ASE Scheduler.lnk = C:\Program Files\Aluria Software\ASE\ASE Scheduler.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
    O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
    O4 - Global Startup: Dr.Speed NetRx.lnk = C:\Program Files\Aluria Software\DrSpeed Suite\drspeed.exe
    O4 - Global Startup: Instant Wireless Configuration Utility.lnk = C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\system32\Shdocvw.dll
    O10 - Broken Internet access because of LSP provider 'connwsp.dll' missing
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.aol.com
    O14 - IERESET.INF: MS_START_PAGE_URL=http://www.aol.com
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
    O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    You should remove the files that are identified as being viral.

    Please move hijackthis.exe into a permanent folder, like My Documents\hjt before you do this.
    Run HJT again and put a check in the following:

    O4 - HKLM\..\Run: [Remndr] "C:\Program Files\CasinoOnline\CsRemnd.exe"

    Close all applications and browser windows before you click "fix checked".


    Restart in Safe Mode

    Open Windows Explorer. Go to Tools, Folder Options and click on the View tab.
    Make sure that "Show hidden files and folders" is checked.
    Also uncheck "Hide protected operating system files".
    Now click "Apply to all folders", Click "Apply" then "OK"

    Delete this folder:
    C:\Program Files\CasinoOnline


    Reboot and post another log.
     
  5. GMM

    GMM Thread Starter

    Joined:
    Jun 30, 2004
    Messages:
    14
    I have followed your steps. After fixing the casino online item in the hijack this scan, I was unable to find a casio online folder in the c drive. Here is my latest HJT log. Thanks


    Logfile of HijackThis v1.98.2
    Scan saved at 8:01:00 PM, on 9/21/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\wanmpsvc.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\MsPMSPSv.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
    C:\Program Files\Winamp3\winampa.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    C:\WINNT\system32\ctfmon.exe
    C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe
    C:\Program Files\AOL Companion\companion.exe
    C:\Program Files\Aluria Software\DrSpeed Suite\drspeed.exe
    C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
    C:\Program Files\Aluria Software\ASE\ASE Scheduler.exe
    C:\Documents and Settings\setup\My Documents\HJT\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://law.quinnipiac.edu/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
    O1 - Hosts: 208.48.4.184 adv.alsscan.com
    O1 - Hosts: 64.12.188.24 aolcc.aol.com
    O1 - Hosts: 205.188.165.57 ar.atwola.com
    O1 - Hosts: 66.228.192.50 clicks.traffictrader.net
    O1 - Hosts: 199.181.132.140 espn.go.com
    O1 - Hosts: 24.137.12.200 forums.techguy.org
    O1 - Hosts: 192.152.243.90 law.quinnipiac.edu
    O1 - Hosts: 207.46.245.61 msnbc.com
    O1 - Hosts: 152.163.209.25 my.screenname.aol.com
    O1 - Hosts: 195.42.181.61 rate.affero.net
    O1 - Hosts: 68.22.73.154 search.msn.com
    O1 - Hosts: 216.109.117.133 search.yahoo.com
    O1 - Hosts: 198.6.49.121 service1.symantec.com
    O1 - Hosts: 199.181.132.245 sports.espn.go.com
    O1 - Hosts: 64.12.184.141 webmail.aol.com
    O1 - Hosts: 64.12.187.22 www.aol.com
    O1 - Hosts: 80.86.106.20 www.bitdefender.com
    O1 - Hosts: 164.109.58.26 www.fox5newyork.com
    O1 - Hosts: 81.209.184.89 www.hijackthis.de
    O1 - Hosts: 208.40.175.159 www.maxboxing.com
    O1 - Hosts: 207.68.171.245 www.msn.com
    O1 - Hosts: 169.200.182.21 www.wachovia.com
    O1 - Hosts: 205.180.85.126 z1.adserver.com
    O3 - Toolbar: @msdxmLC.dll,[email protected],&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\\winampa.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - Startup: ASE Scheduler.lnk = C:\Program Files\Aluria Software\ASE\ASE Scheduler.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
    O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
    O4 - Global Startup: Dr.Speed NetRx.lnk = C:\Program Files\Aluria Software\DrSpeed Suite\drspeed.exe
    O4 - Global Startup: Instant Wireless Configuration Utility.lnk = C:\Program Files\Linksys\WPC11 Config Utility\WPC11Cfg.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\system32\Shdocvw.dll
    O10 - Broken Internet access because of LSP provider 'connwsp.dll' missing
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.aol.com
    O14 - IERESET.INF: MS_START_PAGE_URL=http://www.aol.com
    O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cab
    O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} (AvxScanOnline Control) - http://www.bitdefender.com/scan/Msie/bitdefender.cab
    O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
    O16 - DPF: {EFAEF0E4-F044-4D57-9900-1C3FF18524C9} (AV Class) - http://www.pcpitstop.com/antivirus/PitPav.cab
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Looks good to me :)
     
  7. GMM

    GMM Thread Starter

    Joined:
    Jun 30, 2004
    Messages:
    14
    Great, thank you for your help. Should I run another bitdefender scan and delete those infected files in c:WINNT\system32? Also can I delete all of the infected files in the Norton Anti-Virus Quarantine folder (over 1300 files quarantined from the two viruses)?
     
  8. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    I think yes to both.
     
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