Unable to delete, rename or move files in Windows 7

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Thread Starter
Apr 9, 2006
I am unable to delete, rename or move any files on my computer or on an external drive with windows 7 Pro 64 bit. I have checked for anti-virus and malware and found nothing. I can shred files okay. But nothing goes to the recycle bin with regular delete. In downloads I can rename a file but it does not change and it goes back to same name. Recycle bin still has storage available.

I do not want to do a restore because I have had this problem for a long time and I would lose too many applications. Is there a permissions I need to restore in internet explorer which controls the functions of all files and folders? I know how to deal with a single file okay but this is a problem with all files. I would really appreciate any advice you can provide. Thanks. Below is sysinfo:

OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 8174 Mb
Graphics Card: NVIDIA GeForce GTX 550 Ti, 1024 Mb
Hard Drives: C: 238 GB (45 GB Free); D: 229 GB (228 GB Free); F: 239 GB (16 GB Free); G: 156 GB (26 GB Free); I: 17 GB (5 GB Free); J: 35 GB (35 GB Free); K: 217 GB (53 GB Free); O: 17 GB (5 GB Free);
Motherboard: Gateway, FX6850
Antivirus: Avast Antivirus, Enabled and Updated


Oct 7, 2017
Please boot into safe mode and let us know if the problem continues or not?

Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

[p]Step 1:[/b]
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type command to start searching
Right click on command prompt in list and select Run Administrator
and Paste each the commands below into the command prompt and press Enter key

1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 3:
Download Process Explorer to your desktop
  1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
  2. In the View menu click on Select Columns
  3. Check Verified Signer, Virus Total on Process Image Tab
  4. Select the Process I/O tab and check Reads, Rights and click OK
  5. Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
  6. Double Click on the CPU Column to sort by highest CPU usage.
  7. (Highest CPU Processes should be at the top once sorted properly)
  8. Wait approximately a minute
  9. Select Save or Save As from the File menu
  10. Save SystemIdleProcess.txt to Desktop
  11. Upload file to your reply

Step 4:
Download Event Viewer Tool to your desktop

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
* Error
* Warning

Choose the Number of events as follows:
Click on number of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
Upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run the above steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
or Paste to next reply

Step 5:
How to perform a clean boot in Windows

Let me know if it works much better in this mode?
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