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"Unable to determine location of configuration files"

Discussion in 'Earlier Versions of Windows' started by silvercat, Sep 20, 2004.

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  1. silvercat

    silvercat Thread Starter

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    Jun 17, 2003
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    Problem with my 2nd computer running Win98SE:
    When I boot up, I get a red error box with "NAV auto protect" on the top of it. It reads "Unable to determine the location of the configuration files"
    I press enter (as in 'ok'). My password screen comes up and I enter my password and press enter.
    I get the blue desktop screen with no icons. A new error message from Explorer says "This program has performed an illegal operation and will be shut down." I click ok, and the blue screen remains with no icons.
    I can't find any reference to this error on symantec's support website or Microsoft's knowledge base.
    My 2nd computer with the problem is networked to my primary computer (which is fine).
    Can anyone please help me?
     
  2. ohheck

    ohheck

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  3. silvercat

    silvercat Thread Starter

    Joined:
    Jun 17, 2003
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    Yes, I saw that on Symantec. It's a similar error message, but the first time I saw it, it didn't click. Okay, thanks! So, I just now tried to follow the directions and uninstall NAV but I couldn't get to the control panel. Not even safe mode will give me icons, just another explorer error. :(
     
  4. silvercat

    silvercat Thread Starter

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    Messages:
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    I came across a possible solution. "How to Manually Restore the win98/ME registry"
    http://support.microsoft.com/default.aspx?scid=kb;[LN];221512
    That brought back my desktop with icons, but somehow screwed up my networking so now I have to figure out what went wrong with that. Until then, can't access the internet on the 2nd computer.
    I thought posting that link might help someone else with the same problem.
     
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