unable to FTP get "Page Cannot Be....

I would like to be able to use Internet explorer(FTP) with my friend to move pictures back in forth.
I do so with my daughter and it works fine. But on my friends computer we get the

"The Page Cannot Be Displayed" Error Message Occurs When You Try to Access an FTP Site

I found the work-around Help and Support on Microsoft but that didn't help. We tried the first one, the second one I do not understand.

Does anyone know of a different solution to this issue.........

I will not be able to try the solution until this evening. He is at work at this time.

 

First off, is your friend connected to a broadband router, or does he have a firewall installed? If so, you need to port forward port 21 through the firewall(s) to allow FTP to connect.

 

OK, I Google what you requested and I will attempt to to fix it tonight. I believe so... he has Verizon DSL and of coarse a firewall . I believe he uses the Windows firewall.

 

That's most likely where the issue is.