Unable to get internet connection HELP!

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mmne

Thread Starter
Joined
Jan 16, 2011
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10
I have a new PC with Intel DH55HC motherboard and running windows 7 32 bit. I have attempted to install the drivers from Intel and redone the BIOS settings as well. Nothing seems to work.:confused:

Please Help!
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
what are you trying to connect to wireless or by cable - make and model of the router

post back the following


------------------------------------------------------------------------
{Device Manager}
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
------------------------------------------------------------------------

------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
is this a PC you have made your self if not make and model of PC
did it come with windows 7 - or is this an upgrade you are trying

those devices marked with yellow need to be resolved and drivers found
 

mmne

Thread Starter
Joined
Jan 16, 2011
Messages
10
made from components no make and model and a full version of Windows 7 brand new OEM.

Motherboard - Intel DH55HC
Intel i5 3.2 processor
 

mmne

Thread Starter
Joined
Jan 16, 2011
Messages
10
I have done that and it appears to resolve it but then troubleshoot shows that there is no driver present.

I have then installed the driver but the original error appears once this is complete.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
can we see a new device manager screen shot again - see what difference has been made to chipset

also on any devices with a yellow symbol
right click on the device with a yellow!
Properties
Click on the Details Tab
Under Property - drop down
Select hardware ids
Right click and select all.
Then right click again and select copy.
Copy and paste that here.


The Hardware ID's. VEN & DEV. Look them up here.
http://www.pcidatabase.com/
 

mmne

Thread Starter
Joined
Jan 16, 2011
Messages
10
Intel 82578DC Gigabit Network Connector
PCI\VEN_8086&DEV_10F0&SUBSYS_00378086&REV_06
PCI\VEN_8086&DEV_10F0&SUBSYS_00378086
PCI\VEN_8086&DEV_10F0&CC_020000
PCI\VEN_8086&DEV_10F0&CC_0200

PCI Serial Port
PCI\VEN_8086&DEV_3B67&SUBSYS_00368086&REV_06
PCI\VEN_8086&DEV_3B67&SUBSYS_00368086
PCI\VEN_8086&DEV_3B67&CC_070002
PCI\VEN_8086&DEV_3B67&CC_0700

PCI Simple Communications
PCI\VEN_8086&DEV_3B64&SUBSYS_00368086&REV_06
PCI\VEN_8086&DEV_3B64&SUBSYS_00368086
PCI\VEN_8086&DEV_3B64&CC_078000
PCI\VEN_8086&DEV_3B64&CC_0780
 

mmne

Thread Starter
Joined
Jan 16, 2011
Messages
10
I have looked at the website suggested and found the product but there is no additional information there to assist. I do really appreciate the assistance that you are providing.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
what happens when you run the driver file downloaded from intel for the 82578DC etherent controller ?

another way would be to right click on the 82578DC and uninstall and then allow windows to find the adapter again and also to find the driver on the PC
 

mmne

Thread Starter
Joined
Jan 16, 2011
Messages
10
I am pretty sure the issue is resolved as per the 2 attachments. I had tried the oldest and newest of the 3 drivers suggested previously but now have used the third and it appears to have fixed it.
 

Attachments

mmne

Thread Starter
Joined
Jan 16, 2011
Messages
10
Sorry,

Have restarted and it has gone back to the old error.
I have tried as you have suggested with the uninstall and let it find it. when it starts to re install it comes up saying it was unable to and reverts back to the same device mgr screen shown previously.:(
 
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