Unable to import recovered pst files into my Outlook

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madkitchen

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Feb 13, 2015
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I had mistakenly deleted my work folder and sub folders from Outlook. Used my Carbonite backup to retrieve them but have not been able to import them. I've been on this for 4 hours. Carbonite reffered me to some shady off shore company to assist me...after 25 minutes of her terrible english and strange questioning she said she could not help me. I've been online searching for a tech who can help me and also trying the Microsoft site and there is no direct way to contact their support desk. It asks me for an email addy and they will 'send' me a key code to put in but it never comes. I'm at my wits end!! HELP!!!
 

etaf

Wayne
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This is a work outlook system - if so all your email should be on the work exchange server

you maybe backing up a PST or OST files depending on the version of outlook and how setup

when you say work - i assume you work for a company or ????

on carbonite what are you able to retrieve ?
is the issue with getting the backups from carbonite ?
 

madkitchen

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Feb 13, 2015
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No a home outlook system , which I also have my work emails on--I work partially from home and am self employed.
I don't know what an exchange server is but I doubt I have one.
After tearing my hair out trying to import the missing Folders, I finally got a hold of MS to help me get the supposedly retrieved files--they were not the right ones.
After being unable to import, then MS decided to de-bug my computer of malware and trojans, After 3 1/2 hours of them messing with things i had to leave for work. When I got back last night, All my contacts were gone from my Outlook and who knows what else is gone. I will have to get a hold of Carbonite and maybe do a full restore BUT that still leaves me with trying to import things back into Outlook which Carbonite will not help with. I have tried to no avail to find a tech that will just come and do this for me. There are computer places to take the computer to be fixed but I need someone to come here and deal with the backup/retrieval and put things where they belong.

I have idea the difference between a pst and and ost file.
 

valis

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Sep 24, 2004
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78,159
Howdy and welcome.

I'm totally lost here. Did you give that 'shady' offshore company access to your system? Or only MS? What type of contract do you have with Carbonite?
 

madkitchen

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Feb 13, 2015
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Carbonite recommended Supoort.com (the shady tech support company I didn't give them any access to my computer.
Only MS had access. I have regular home version of Carbonite. I just called them and now they are doing a new restore for Outlook files/folders.it will take 5 hours. After that though I'm on my own to try to import it into Outlook. Every time there is a problem with my computer it's like a gopher hole of trying to find my way out. Finding people to hire is virtually impossible.
 

dvk01

Derek
Retired Moderator Retired Malware Specialist
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Dec 14, 2002
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56,452
to start you don't import a pst into outlook
the way to do it is makle sure the "new" ( restored ) pst is in the same location as the original pst but has a different name
normally the default pst is called outlook.pst
then go to outlook/file/account settings/ data files and select add

select the new pst & press ok
then you will see a new set of folders in the menu bar with all the "new" entries

then drag & drop the folders you want ( or the emails from those folders) into the original folders in outlook. When you have everything copied over, then remove the new pst from the list by reversing the data files settings and selecting remove instead of add
 
Joined
Feb 16, 2015
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If importing the Outlook PST files means attaching them to one's Outlook profile, then you can try a third-party tool, named as SysInfoTools Add Outlook PST tool. I found this tool while visiting their website. That's a new launch. It can attach multiple PST files to the Outlook profile in just a single click. But make sure the PST files are not corrupted, otherwise this tool can't perform its action.

I would strongly recommend you to try its free demo version first. You can search this tool on Google or go to SysInfoTools website.

Thanks.
 
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