I had mistakenly deleted my work folder and sub folders from Outlook. Used my Carbonite backup to retrieve them but have not been able to import them. I've been on this for 4 hours. Carbonite reffered me to some shady off shore company to assist me...after 25 minutes of her terrible english and strange questioning she said she could not help me. I've been online searching for a tech who can help me and also trying the Microsoft site and there is no direct way to contact their support desk. It asks me for an email addy and they will 'send' me a key code to put in but it never comes. I'm at my wits end!! HELP!!!