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Unable to install driver for my CHIC USB Optical Mouse

Discussion in 'Windows Vista' started by sweetnessuk, Nov 6, 2011.

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  1. sweetnessuk

    sweetnessuk Thread Starter

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    I have tried to install my USB CHIC Optical Mouse M4, S/N 1108003565 800/1000 dpi.
    An error pops up when it tries to install the mouse when it should just be plug and play. I did have a look in Device Manager and did see 1 Unknown Device. I tried to update it from there but still could not find the software online.

    I have read information from another user regarding the inf file via windows, but it wasn't specific enough and I did not understand.

    Please can you advise further.
     
  2. Elvandil

    Elvandil

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    Do other USB devices work?

    What are you installing it on (make/model)?

    Is there any other mouse device on the machine?
     
  3. sweetnessuk

    sweetnessuk Thread Starter

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    Reply:

    I am installing it onmy laptop, Manufacturer is Novatech.
    All I can see in Device Manager under the mouse drop down is what I believe to be the laptop mouse pad driver (PS/2 Mouse). I pulled out the old mouse and tried to uninstall that driver, and when it reinstalled when the laptop was turned on without the old mouse plugged in.
     
  4. Elvandil

    Elvandil

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    If you have a mouse pad, how did you "pull out" the old mouse?

    Be aware that PS/2 devices are not hot-pluggable and you can damage the mainboard by connecting or disconnecting those devices with the power on.
     
  5. sweetnessuk

    sweetnessuk Thread Starter

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    When I say I have a mouse pad, it's just the touch tuch pad ont he laptop, but my old usb mouse still works and when I pull that one out, the USB Device in Device Manager disappears which it should do. I am trying to get my new mouse to new, but it's won't install the driver via internet.
     
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