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Unable to install either Microsoft Word or Word Perfect

Discussion in 'Business Applications' started by Bawbeese, May 29, 2007.

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  1. Bawbeese

    Bawbeese Thread Starter

    Joined:
    May 17, 2007
    Messages:
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    After recent full system recovery caused by one or more virus, I am unable to re-install Microsoft Word or Word Perfect on my Compaq Presario, which has Windows XP. Microsoft Word will sometimes start the process but then just stops, giving no indication of what steps to take next or what the problem is. Word Perfect seems to start the process each time but then gets hung up with updating what it describes as the SHFolder.dll. Have waited as long as 20 minutes for this update. The screen does show activity but it just never seems to get done. I cannot take the installation process past that point.

    Any suggestions on how I can correct or cure this problem?
     
  2. slurpee55

    slurpee55

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    Oct 20, 2004
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  3. Bawbeese

    Bawbeese Thread Starter

    Joined:
    May 17, 2007
    Messages:
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    Nothing helped so i did a limited system recovery and that solved the problem.
     
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