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Unable to install programs and very slow

Discussion in 'Virus & Other Malware Removal' started by tnnr789, Jan 12, 2015.

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  1. tnnr789

    tnnr789 Thread Starter

    Joined:
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    First Name:
    Tanner
    My laptop is currently running very sluggish. I have tried installing Avast!, but with no luck. It wouldn't let me install it, kept saying something went corrupt. Please help!!
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Messages:
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    Hi, if you can post the following.
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
    ======
    Download Security Check by screen317 from.
    http://screen317.spywareinfoforum.org/
    Or
    http://www.bleepingcomputer.com/download/securitycheck/dl/123/

    Save it to your Desktop.
    Double click the install icon.
    If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.
     
  3. flavallee

    flavallee Trusted Advisor

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    First Name:
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    tnnr789:

    Please complete the instructions from blues_harp28 in post #2.

    If you can't get Avast to install, don't worry about it for now.

    ------------------------------------------------------------
     
  4. tnnr789

    tnnr789 Thread Starter

    Joined:
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    I finally got it to install after a few hours of trying last night. But it only came up with on threat. But here is everything that you asked for. Thanks for the help.
    ==================================================================
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 6051 Mb
    Graphics Card: Intel(R) HD Graphics Family, -1262 Mb
    Hard Drives: C: Total - 476837 MB, Free - 261588 MB;
    Motherboard: Dell Inc., 00JFW2
    Antivirus: Microsoft Security Essentials, Updated and Enabled
    ==============================================
    Results of screen317's Security Check version 0.99.93
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 11
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Microsoft Security Essentials
    avast! Antivirus
    Antivirus up to date!
    `````````Anti-malware/Other Utilities Check:`````````
    Adobe Flash Player 15.0.0.246 Flash Player out of Date!
    Adobe Reader XI
    Mozilla Firefox (34.0.5)
    Google Chrome (39.0.2171.65)
    Google Chrome (39.0.2171.71)
    ````````Process Check: objlist.exe by Laurent````````
    Microsoft Security Essentials MSMpEng.exe
    Microsoft Security Essentials msseces.exe
    AVAST Software Avast AvastSvc.exe
    AVAST Software Avast avastui.exe
    AVAST Software Avast ng ngservice.exe
    AVAST Software Avast OpenVpn openvpn.exe
    AVAST Software Avast ng vbox\AvastVBoxSVC.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 1%
    ````````````````````End of Log``````````````````````
     
  5. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Messages:
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    Now that you are using Avast - Microsoft Security Essentials needs to be uninstalled.
    ======
    Download AdwCleaner by Xplode to your desktop.
    http://www.bleepingcomputer.com/download/adwcleaner/
    Click on the Download Now @BleepingComputer button and save it to your desktop.

    NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close any browsers that may be open - double click on the ADWCleaner icon on your desktop
    Click on the Scan button.
    Let it scan your Pc - when that is done click on the Report button.
    The report will appear on your desktop - Copy and Paste it into your next post.
     
  6. tnnr789

    tnnr789 Thread Starter

    Joined:
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    # AdwCleaner v4.107 - Report created 12/01/2015 at 07:58:09
    # Updated 07/01/2015 by Xplode
    # Database : 2015-01-11.2 [Live]
    # Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
    # Username : Lily - LILY-PC
    # Running from : C:\Users\Lily\Desktop\AdwCleaner.exe
    # Option : Scan

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****

    File Found : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.wajam.com_0.localstorage
    File Found : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.wajam.com_0.localstorage-journal
    File Found : C:\Users\Lily\AppData\Roaming\Mozilla\Firefox\Profiles\4pl7uk1i.default\searchplugins\yahoo_ff.xml
    File Found : C:\Users\Lily\AppData\Roaming\Mozilla\Firefox\Profiles\4pl7uk1i.default\user.js
    Folder Found : C:\ProgramData\514353251906318053
    Folder Found : C:\ProgramData\Trusted Publisher
    Folder Found : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf
    Folder Found : C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia
    Folder Found : C:\Users\Lily\AppData\Roaming\Search Protection

    ***** [ Scheduled Tasks ] *****

    Task Found : Optimum_Daily
    Task Found : Optimum_LogOn

    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Found : HKCU\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
    Key Found : HKCU\Software\AppDataLow\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9}
    Key Found : HKCU\Software\AppDataLow\Software\Search Protection
    Key Found : HKCU\Software\IM
    Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Search Protection
    Key Found : HKCU\Software\SweetIM
    Key Found : [x64] HKCU\Software\IM
    Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
    Key Found : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
    Key Found : [x64] HKCU\Software\SweetIM
    Key Found : HKLM\SOFTWARE\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
    Key Found : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
    Key Found : HKLM\SOFTWARE\{4A0F38A9-FE55-4B89-B73F-E60FDC0F72E9}
    Key Found : HKLM\SOFTWARE\Classes\.
    Key Found : HKLM\SOFTWARE\Classes\..9
    Key Found : HKLM\SOFTWARE\Classes\BuyNsave.BuyNsave
    Key Found : HKLM\SOFTWARE\Classes\BuyNsave.BuyNsave.9
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{078993b4-6b67-4247-ae4b-fcfb25aa5b13}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{da746c24-07b3-42b4-9205-b71618a0d420}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}
    Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{BB74DE59-BC4C-4172-9AC4-73315F71CFFE}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{078993b4-6b67-4247-ae4b-fcfb25aa5b13}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{da746c24-07b3-42b4-9205-b71618a0d420}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4820778D-AB0D-6D18-C316-52A6A0E1D507}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{842C4394-47F7-60DE-480B-C09116B63559}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\S-2125912503
    Key Found : HKLM\SOFTWARE\SweetIM
    Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{078993b4-6b67-4247-ae4b-fcfb25aa5b13}
    Key Found : [x64] HKLM\SOFTWARE\Classes\CLSID\{da746c24-07b3-42b4-9205-b71618a0d420}
    Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC}
    Value Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [Search Protection]

    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17496


    -\\ Mozilla Firefox v34.0.5 (x86 en-US)

    [4pl7uk1i.default] - Line Found : user_pref("browser.search.defaultenginename,S", "WebSearch");
    [4pl7uk1i.default] - Line Found : user_pref("browser.search.defaulturl", "hxxp://websearch.searchfix.info/?pid=724&r=2014/11/29&hid=5146297932254578076&lg=EN&cc=US&l=1&q=");
    [4pl7uk1i.default] - Line Found : user_pref("browser.search.order.1", "WebSearch");
    [4pl7uk1i.default] - Line Found : user_pref("browser.search.order.1,S", "WebSearch");
    [4pl7uk1i.default] - Line Found : user_pref("browser.search.selectedEngine,S", "WebSearch");
    [4pl7uk1i.default] - Line Found : user_pref("extensions.LNwjZEHVvxfMTwp0.scode", "try{(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.index[...]
    [4pl7uk1i.default] - Line Found : user_pref("extensions.LNwjZEHVvxfMTwp0.url", "hxxp://winnerhomecompletezip.net/sync2/?q=hfZ9oetKCGhEAen0qHs9tMqLDe49CNU0llrMCMlNhd9FqdwFrTUErdnGrdnMBzqUojw9rjwGpja8rjsEqGh7hfs0pihPBMn0rHsFpja8qTr8pjk5[...]
    [4pl7uk1i.default] - Line Found : user_pref("extensions.cLCxvXL1Egq5SAr6.scode", "try{(function(){try{var url=(window.self.location.href + document.cookie);if(url.indexOf(\"acebook\")>-1||url.indexOf(\"warnalert11.com\")>-1||url.index[...]

    -\\ Google Chrome v39.0.2171.71

    [C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
    [C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
    [C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://websearch.searchfix.info/?l=1&q={searchTerms}&pid=724&r=2014/11/29&hid=5146297932254578076&lg=EN&cc=US
    [C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://websearch.searchfix.info/?l=1&q={searchTerms}&pid=724&r=2014/11/29&hid=5146297932254578076&lg=EN&cc=US
    [C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Extension] : apdfllckaahabafndbhieahigkjlhalf
    [C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Extension] : pjkljhegncpnkpknbcohdijeoejaedia
    [C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Homepage] : hxxp://websearch.searchfix.info/?pid=724&r=2014/11/29&hid=5146297932254578076&lg=EN&cc=US
    [C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Startup_URLs] : hxxp://websearch.searchfix.info/?pid=724&r=2014/11/29&hid=5146297932254578076&lg=EN&cc=US
    [C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Homepage] : hxxp://websearch.searchfix.info/?pid=724&r=2014/11/29&hid=5146297932254578076&lg=EN&cc=US
    [C:\Users\Lily\AppData\Local\Google\Chrome\User Data\Default\preferences] - Found [Startup_URLs] : hxxp://websearch.searchfix.info/?pid=724&r=2014/11/29&hid=5146297932254578076&lg=EN&cc=US

    *************************

    AdwCleaner[R0].txt - [7026 octets] - [12/01/2015 07:58:10]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [7086 octets] ##########
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,764
    First Name:
    Frank
    You appear to have a Dell Inspiron 15R N5110 laptop.

    What's the "service tag" number and/or "express service code" number on it?

    ---------------------------------------------------------

    Personally, I would've kept Microsoft Security Essentials instead of installing Avast because it's smaller and more user-friendly.

    ---------------------------------------------------------
     
  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,791
    Run AdwCleaner again - Scan > Clean - let it reboot your pc.
    And then post the latest log file.
    ======
    Download Junkware Removal Tool
    http://www.bleepingcomputer.com/download/junkware-removal-tool/

    Temporarily shutdown your anti-virus to avoid any conflicts.
    http://www.bleepingcomputer.com/for...nti-virus-firewall-and-anti-malware-programs/
    Be sure to enable the anti-virus program after the scan.

    Right-mouse click JRT.exe and select Run as administrator (If using XP just double click on the icon to run it.)
    The tool will open and start scanning your system.
    Please be patient as this can take a while to complete.
    On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    Post the contents of JRT.txt into your next message.
    ======
    Download MalwareBytes to your desktop.
    Download the Free version.
    MalwareBytes
    Once downloaded to your desktop.
    Close all open browser windows.

    Click on the Install icon - allow it to update during the install process.
    Start Malwarebytes Anti-Malware.
    Before you run a scan.
    Under Settings > Detection and Protection in the left pane.
    Under Detection Options - make sure that all three entries are ticked.
    Under Non-Malware detections - set to Treat detections as Malware.

    Now click - Scan button.
    Then select - Threat Scan.
    Then - Scan Now.
    If any infections are found during the scan, the number of them will be listed.
    When the scan is finished, make sure to select and remove Everything in the list.
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start Malwarebytes Anti-Malware again.
    Click History > Application Logs.
    Select the most recent scan log.
    Click View.
    Select Export >Text File.
    Name it mbam > then save it on the desktop.
    Copy-and-paste its contents in the reply box below.
     
  9. tnnr789

    tnnr789 Thread Starter

    Joined:
    Jan 11, 2015
    Messages:
    29
    First Name:
    Tanner
    # AdwCleaner v4.107 - Report created 12/01/2015 at 11:41:12
    # Updated 07/01/2015 by Xplode
    # Database : 2014-12-21.4 [Local]
    # Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)
    # Username : Lily - LILY-PC
    # Running from : C:\Users\Lily\Desktop\AdwCleaner.exe
    # Option : Scan

    ***** [ Services ] *****


    ***** [ Files / Folders ] *****


    ***** [ Scheduled Tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****


    ***** [ Browsers ] *****

    -\\ Internet Explorer v11.0.9600.17496


    -\\ Mozilla Firefox v34.0.5 (x86 en-US)


    -\\ Google Chrome v39.0.2171.71


    *************************

    AdwCleaner[R0].txt - [7194 octets] - [12/01/2015 07:58:10]
    AdwCleaner[R1].txt - [7254 octets] - [12/01/2015 08:00:45]
    AdwCleaner[R2].txt - [765 octets] - [12/01/2015 11:41:12]
    AdwCleaner[S0].txt - [7198 octets] - [12/01/2015 08:01:46]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R2].txt - [884 octets] ##########

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Junkware Removal Tool (JRT) by Thisisu
    Version: 6.4.1 (12.28.2014:1)
    OS: Windows 7 Ultimate x64
    Ran by Lily on Mon 01/12/2015 at 11:57:21.97
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




    ~~~ Services



    ~~~ Registry Values

    Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Main\\Default_Page_URL



    ~~~ Registry Keys



    ~~~ Files

    Successfully deleted: [File] C:\Windows\Tasks\DriverToolkit Autorun.job



    ~~~ Folders

    Successfully deleted: [Folder] "C:\ai_recyclebin"



    ~~~ FireFox

    Successfully deleted the following from C:\Users\Lily\AppData\Roaming\mozilla\firefox\profiles\4pl7uk1i.default\prefs.js

    user_pref("extensions.cLCxvXL1Egq5SAr6.url", "hxxp://toolkitfun.in/sync2/?q=hfZ9ofV9CShEAen0qHs9tMqLDe49CNU0llrMCMlNhd9FqdwFrTUErdnGqdkMBzqUojw9rjwGpja8rjsEqGh7hfs0pihPBMn0rHs
    Emptied folder: C:\Users\Lily\AppData\Roaming\mozilla\firefox\profiles\4pl7uk1i.default\minidumps [13 files]



    ~~~ Event Viewer Logs were cleared





    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on Mon 01/12/2015 at 12:03:11.59
    End of JRT log
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Malware still running. Will post when done.
     
  10. tnnr789

    tnnr789 Thread Starter

    Joined:
    Jan 11, 2015
    Messages:
    29
    First Name:
    Tanner
    Malwarebytes Anti-Malware
    www.malwarebytes.org

    Scan Date: 1/12/2015
    Scan Time: 12:12:02 PM
    Logfile: mbam.txt
    Administrator: Yes

    Version: 2.00.4.1028
    Malware Database: v2015.01.12.08
    Rootkit Database: v2015.01.07.01
    License: Free
    Malware Protection: Disabled
    Malicious Website Protection: Disabled
    Self-protection: Disabled

    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: Lily

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 343619
    Time Elapsed: 20 min, 52 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Enabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 0
    (No malicious items detected)

    Registry Values: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Folders: 1
    Rogue.Multiple, C:\ProgramData\3872871776, Quarantined, [2375fafa28619f97c2cd7ba906fd59a7],

    Files: 8
    HackTool.HotKeyHook, C:\Windows\SysWOW64\[email protected]@@k.DLL, Quarantined, [c8d0e50f513894a21aa94b76bf41b34d],
    PUP.Optional.BloatyPlug, C:\Users\Lily\AppData\Local\Temp\757239b.exe, Quarantined, [82166b898cfd8caafb9fdb1ad928d52b],
    PUP.Optional.Spigot, C:\Users\Lily\AppData\Local\Temp\~sp8C2A.tmp, Quarantined, [871190644f3a4aecb065f2dabc4553ad],
    PUP.Optional.Spigot, C:\Users\Lily\AppData\Local\Temp\utt8932.tmp.exe, Quarantined, [564249ab3158092d73453c8017eafb05],
    PUP.Optional.BloatyPlug, C:\Users\Lily\AppData\Local\Temp\D6b2\temp\Age of Empires 1 (pc, fully working).exe, Quarantined, [debab3410f7a2c0a019951a406fbb848],
    PUP.Optional.EZDownloader.A, C:\Users\Lily\AppData\Local\Temp\D6b2\temp\EzDownloader_setup.exe, Quarantined, [e4b4e60ec4c589ad46b3b76869978c74],
    PUP.Optional.MultiPlug.A, C:\Users\Lily\AppData\Local\Temp\D6b2\temp\hpds_setup.exe, Quarantined, [8c0c7c78daafc86eb980e63453affb05],
    Rogue.Multiple, C:\ProgramData\3872871776\BIT78AC.tmp, Quarantined, [2375fafa28619f97c2cd7ba906fd59a7],

    Physical Sectors: 0
    (No malicious items detected)


    (end)
     
  11. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,791
    http://www.herdprotect.com/htkeyshk.dll-d04c903ef681bb18dbf337ffa7ff2a9ccc8bedd6.aspx

    I will have to ask one of our Malware Experts to check the log file from Malwarebytes - they are always busy and it may take some time
     
  12. tnnr789

    tnnr789 Thread Starter

    Joined:
    Jan 11, 2015
    Messages:
    29
    First Name:
    Tanner
    Not a problem. I appreciate all of your help!! Already an improvement.
     
  13. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,791
    Message has been sent.
     
  14. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,791
    A Malware Expert has looked at the Malwarebyte scan file and to check that your pc is clean, other scans need to run on your system.
    I will ask to have your post moved to the Virus & Other Malware Removal Forum.
     
  15. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    Nice job BH28. :)

    @ tnnr789

    How is the computer doing?
     
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