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Solved Unable to open a bookmarked site

Discussion in 'Windows Vista' started by jud72, Dec 10, 2017.

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  1. jud72

    jud72 Thread Starter

    Joined:
    Mar 23, 2010
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    Hello, up to 3 days ago, I had no difficulty accessing a bookmarked site. Now I am unable to do so on any of my 2 laptops and IPad. They are all connected to my router using wireless . The strange thing is, when I am out and about with my IPad and connect it to the free wifi's available, I can connect with the site without any problems.
    Help on this issue would be be much appreciated.
    jud

    Edit I am using Windows Vista and Windows 10 on each Laptop and up to date OS on my IPad
     
    Last edited: Dec 10, 2017
  2. cwwozniak

    cwwozniak Trusted Advisor

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    First Name:
    Chuck
    Assuming you are using a web browser on a laptop to access the website, do you get a 404 Error or some other type of error message reported for the site?

    Start a Windows command prompt screen on a laptop and enter an IPCONFIG /ALL command. Copy and paste the results into a new post in this thread.

    Staying in the Windows command prompt, enter a TRACERT www.website.com command, where www.website.com is the URL of the website that is giving you difficulties. Copy and paste the results into the same or new post in this thread.
     
  3. jud72

    jud72 Thread Starter

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    Thank you Chuck for your very speedy response. Before I do what you suggest, I think I should tell you I connected one of my Laptops to a public WiFi and was able to connect with the site I was having difficulty with, which suggests to me the problem doesn't relate to my Laptops but it's a problem with maybe my Router or something else. Would you agree with this?? jud
     
  4. cwwozniak

    cwwozniak Trusted Advisor

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    The TRACERT command results would be a very good indication if your connection is being blocked by the router or not.
     
  5. jud72

    jud72 Thread Starter

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    I know you are going to hate me for this Chuck. I did as you suggested for the Command Prompt but haven't a clue what to do with it. I right clicked on the results but the only option for me was to Select All but no option to copy. jud
     
  6. managed

    managed Trusted Advisor

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    First Name:
    Allan
    Click the 'Select all' then press Enter, that copies the text to the clipboard, then when writing your next post right-click and click 'Paste'.
     
  7. jud72

    jud72 Thread Starter

    Joined:
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    I sincerely hope this works Chuck. jud

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\User>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : User-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : lan

    Ethernet adapter Bluetooth Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    #2
    Physical Address. . . . . . . . . : 00-27-13-93-96-58
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Intel(R) WiFi Link 5100 AGN
    Physical Address. . . . . . . . . : 00-26-C6-05-E7-D8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : fdf8:23b2:8476:7e00:a9eb:e85a:a0b5:d3b5(P
    referred)
    Temporary IPv6 Address. . . . . . : fdf8:23b2:8476:7e00:cd8d:3415:96a2:1b74(P
    referred)
    Link-local IPv6 Address . . . . . : fe80::a9eb:e85a:a0b5:d3b5%14(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.9(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 11 December 2017 18:55:30
    Lease Expires . . . . . . . . . . : 12 December 2017 21:04:20
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 335554246
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-CA-82-3F-F0-DE-F1-50-5D-2B

    DNS Servers . . . . . . . . . . . : fe80::1%14
    192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : D8-D3-85-1E-CD-10
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.lan:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5cf2:8410:2ca3:2811:3f57:fef6(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2ca3:2811:3f57:fef6%17(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 15:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : lan
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{6FDB0D29-23D8-4393-A77C-9392F475A0DA}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\User>
     
  8. jud72

    jud72 Thread Starter

    Joined:
    Mar 23, 2010
    Messages:
    180
    Once again, hope this works

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\User>Tracert ms-access.yolasite.com

    Tracing route to ms-access.yolasite.com [104.16.162.215]
    over a maximum of 30 hops:

    1 93 ms 3 ms 1 ms 192.168.1.1
    2 39 ms 38 ms 38 ms 81.1.112.10
    3 38 ms 38 ms 39 ms xe-11-2-0-bragg001.bre.as13285.net [78.151.225.3
    9]
    4 39 ms 38 ms 38 ms host-78-151-229-20.as13285.net [78.151.229.20]
    5 44 ms 44 ms 44 ms host-78-144-9-35.as13285.net [78.144.9.35]
    6 104 ms 44 ms 52 ms host-78-144-14-5.as13285.net [78.144.14.5]
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Users\User>
     
  9. cwwozniak

    cwwozniak Trusted Advisor

    Joined:
    Nov 28, 2005
    Messages:
    57,846
    First Name:
    Chuck
    Your router seems to be working fine. Your connection appears to be blocked further downstream by the router at host-78-144-14-5.as13285.net [78.144.14.5]. A whois lookup of the as13285.net domain shows it is owned by TalkTalk. If TalkTalk is your ISP, you may want to contact them about why you are being blocked from the yolasite.com site.
     
  10. jud72

    jud72 Thread Starter

    Joined:
    Mar 23, 2010
    Messages:
    180
    Thank you for your help Chuck, I very much appreciate it. I will contact TalkTalk and see what they have to say

    Sincere regards. Jud
     
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