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Unable to open default e mail folders Outlook 2003.

Discussion in 'Business Applications' started by gwhowe, Mar 26, 2011.

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  1. gwhowe

    gwhowe Thread Starter

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    I am running Office 2003 and Windows 7.
    On trying to open Outlook I get the following error message "unable to open your default e mail folders. the information store could not be opened". This is a new fault. The system was previously working. Problems started when I replaced the outlook.pst file with info from another computer. However I did a recovery and it started to work again with the new outlook.pst. However it has now gone back to the above referenced error message.
    I have run scanpst on the outlook.pst file but it comes back with no faults. I have removed Office 2003 and re-installed but all to no avail.

    Anyone any ideas.
     
  2. PedroHin

    PedroHin

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    One option may be to create another user account on the PC, copy the PST to the new user, and see if outlook will open it from there. It doesn't even have to be tucked away in its normal folder.

    When you launch outlook for the first time, just tell it to open without POP support (or whatever option allows you to open outlook without creating an email account).

    Now that you are in the outlook with the new user, see if you can do a 'file, open, PST file'. If this is successful, create yet another new PST file, and drag all of the folders into that one.

    If that is successful, then copy the new 'repaired' PST file back to the original PC account's folders (rename the other for safekeeping if there is a filename clash)
     
  3. gwhowe

    gwhowe Thread Starter

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    Hi PedroHin. Many thanks. I'm a bit of a beginner so I am not sure I got the full drift of your proposal. However I opened a new user account. I got Outlook working fine with the pst file from the existing account. This gives me a bit of comfort in that at least as a last resort I could migrate everything from my current account to the new account - although thats painful.

    When I sent the pst back to the current account, after it was working fine on the new account however I still get the original error message.

    Any further thoughts or have I not really done what you suggested??
    Regards
     
  4. PedroHin

    PedroHin

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    go into the working account now, and select 'file, new, outlook data file' you'll then see it listed in the left pane where the other mail folders are.

    Expand the folders of the new database, and start dragging al of your messages to the similarly named folders. (hit the CTRL button while you drag and drop if you want to copy and not move mail)

    You can then also do the same thing with any folders you might have made.
     
  5. gwhowe

    gwhowe Thread Starter

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    Hi PedroHin. Thanks for your ongoing support and help. I did all that and transfered the new pst to the non working program. Unfortunately same error. I ensured the file name was consistent with the previous profile. Was this the right thing to do?
     
  6. PedroHin

    PedroHin

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    The only other thing I can think of is to shut dwn outlook. Open control panel, go to the email icon, and manually have it point to the proper (or desired) PST file as the default. Then try to reopen outlook.
     
  7. gwhowe

    gwhowe Thread Starter

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    Thnks PedroHin. Still no joy. However your concept of opening a new user account is a fix I am happy with. This does solve the problem albeit at a bit of extra work. Many thanks for your help. Regards
     
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