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Unable to open email attachments

Discussion in 'Web & Email' started by survivor2005, Nov 10, 2011.

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  1. survivor2005

    survivor2005 Thread Starter

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    When I try to open file pdf or doc files attached to an email I get the following message: "Unable to open internet site. The requested site is either unavailable or cannot be found. Please try again later." I have Windows 7, IE, Outlook.
     
  2. Rockn

    Rockn

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    Are the attachments actually .doc or .pdf files or are they links to files somewhere on the internet?
     
  3. survivor2005

    survivor2005 Thread Starter

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    They are actually files that were attached, not links.
     
  4. LauraMJ

    LauraMJ Administrator

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    Do you have Adobe Reader (needed to view .pdf file attachments) or Word Reader (needed to view .doc attachments) on your computer? If not, you will need to download and install those. Both readers are free.
     
  5. survivor2005

    survivor2005 Thread Starter

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    I have Adobe Reader and Word.
     
  6. Rockn

    Rockn

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    How about saving the file to your C drive and opening from there? Can that be done?
     
  7. survivor2005

    survivor2005 Thread Starter

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    When I try to download the attachments to try to save the files, I get the same message.
     
  8. DoubleHelix

    DoubleHelix Banned

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    You get the same error when saving the files? Or you get the same error after you save the files and then try to open them from your hard drive?

    What is the file extension? Can you open other Word and PDF files? I have a feeling these "attachments" are not actually data files. Have you talked to the sender? What happens if you create a new Word document (I assume you have Word installed), save it, and e-mail it to yourself?
     
  9. survivor2005

    survivor2005 Thread Starter

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    When I recieve an email with a .pdf file or .doc file, I click on the attachment, then I am prompted to click on download. After I click on download, I get the option to save or open. When I click on save, I get the same error message that I get if I click on open. When I email the files to another computer, I can open them just fine. I do have Word and Adobe Reader installed and they work just fine. When I get back to work on Monday, I will see what happens if I try to email them to myself. I did email them from my work computer to my home computer and was able to open them at home. They are good files. I appreciate everyone's help with this. I can't do my job if I don't figure this out.
     
  10. survivor2005

    survivor2005 Thread Starter

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    I emailed myself files that I know are good files and I get the same error message. I included an Excel file too and it didn't open either.
     
  11. Rockn

    Rockn

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    I guess we have not determined the version of Outlook that is having the issue. Does your email provider also have a web interface where you can access your email through?
     
  12. survivor2005

    survivor2005 Thread Starter

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    Now you are going to see how stupid I really am when it comes to computers. I assumed that since I use Windows Internet Explorer that I was using Outlook. How can I see what version I am using? I am also not sure what you mean by a web interface. My email is through Yahoo.
     
  13. Rockn

    Rockn

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    You stated Outlook in your initial post so I assumed as did everyone else that you were using Outlook as your email client. Since it is an issue with Yahoo I would assume that maybe there is an Add-on that may need to be disabled in your browser or some other browser related issue causing your problem.
     
  14. survivor2005

    survivor2005 Thread Starter

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    I am very sorry for that statement.

    How do I find and disable an Add-on?
     
  15. survivor2005

    survivor2005 Thread Starter

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    I am very sorry for that statement.

    How do I find and disable an Add-on?
     
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