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unable to open Microsoft programs in XP

Discussion in 'Virus & Other Malware Removal' started by BudV33, Feb 13, 2013.

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  1. BudV33

    BudV33 Thread Starter

    Feb 13, 2013
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, x86 Family 15 Model 35 Stepping 2
    Processor Count: 2
    RAM: 1982 Mb
    Graphics Card: ATI RADEON XPRESS 200 Series, 256 Mb
    Hard Drives: C: Total - 229753 MB, Free - 97422 MB; D: Total - 8703 MB, Free - 1147 MB;
    Motherboard: MSI, AMETHYST-M
    Antivirus: AVG Anti-Virus Free Edition 2013, Updated: Yes, On-Demand Scanner: Enabled

    After downloading/using a video file converter 2 days ago (which may or may not be the cause), I am now unable to use any Microsoft programs at all. These include (at least) msconfig, help & support, IE8, Outlook. Microsoft Money 2006. It appears that the registry has been corrupted. I tried to use system restore using several different dates, but it failed every time; including in safe mode. When trying to open MS money 2006, error msg (see attached)states already running, but it's not; kill it in task manager; it can't even be opened (catch-22); even uninstalled & re-installed from disk, still the same. It seems something is preventing me from repairing any Microsoft programs. Ran scans on AVG; found nothing. Ran Malwarebytes, found & removed several items (see attached).

    I'm stuck. Can you help?

    Attached Files:

  2. dvk01

    dvk01 Moderator Malware Specialist

    Dec 14, 2002
    First Name:
    let mbam fix the things it found
    reboot then

    follow advice here and post the logs those programs make
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