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Unable to play games on Shockwave.com.

Discussion in 'Web & Email' started by Ladytron, Apr 22, 2012.

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  1. Ladytron

    Ladytron Thread Starter

    Apr 22, 2012
    Hi. I'm new to this site, so I hope I'm posting this in the right section.:eek:

    I am unable to load games on Shockwave.com. Some games I can load ( Super Text Twist®, Daily Jigsaw , (just to name a few) , and then some I can't load (JigsawParty, Monkey Quest).

    I've contacted Shockwave Help. They've basically gave up on me, and told me there's nothing they can do (in so many words). So I'm at a lost here. I don't know why I can't load games on Shockwave. I've tried just about everything.

    This is what happens when I try to load Jigsaw Party/or Monkey Quest:
    With Google Chrome...

    I'll get to the "Connect..." screen, then nothing happens, and I'm stuck on that screen. Or I'll get the "Connecting..." screen, and then a message saying: "Service is down. Please try again later."

    With IE...

    I get the advertisement, and then after the screen goes blank.

    Here are the things Shockwave Customer Support told me to do:

    1. They told me to uninstall, then reinstall both Adobe Flash Player, and Adobe Shockwave Player...

    (This actually worked. But, I wanted to clear my browsing data (cache/cookies, etc.), and then it stop working again, for some reason. I don't know if that had something to do with it.)

    2. They told me to visit this link (http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html), and to follow the steps...

    (That didn't work.)

    3. They told me to try to use a different browser (Internet Explorer), and see if the game will work...

    (That didn't work. I'm using Chrome, just so you know.)

    4. They told me to Update my Windows software by going to Windows Update...

    (There were no updates, so that didn't work. Unless I can manually update whichever software I want.)

    Next, I went to Yahoo Answers to get help, because nothing was working. Someone suggested I download CClean. I was told to Uninstall Chrome, and uninstall any other broswer (not including IE), and then run CCleaner.

    Here's a photo of what was cleaned:


    None of this worked. I've uninstalled/reinstalled both Flash Player, and Shockwave Player about 30 times. I'm getting frustrated because nothing works.

    Now I've just uninstalled Google Chrome, because I think it might be Google, but when I tried to load the game on IE (again), it still doesn't work.

    If you guys can't help me, then I give up!...:( (But, I hope you can.)

    Thank you in advance! :eek:

    Operating system:

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