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Unable to print. Can anyone help?

Discussion in 'Hardware' started by Mr Yoda, Sep 25, 2008.

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  1. Mr Yoda

    Mr Yoda Thread Starter

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    I have a problem with my printer and wonder if anyone could help. I have a Dell Dimension 8400 and a Dell AIO 922 printer connected to it. Whilst completing an application form today I thought I would try and print the job spec from Adobe, however nothing happened. I then tried to print from MS Word and again nothing.

    I've checked to see if the printed is set as the default and it is. I've unistalled and then reinstalled it and still the problem is not solved.

    Does anyone have any idea what the problem could be?
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Assuming you are running some recent version of MS-Windows, can you open the Windows printer control panel and see if the printer's status is shown as "Ready"? If so can you open the properties page for that printer and print a test page?
     
  3. Mr Yoda

    Mr Yoda Thread Starter

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    I've just looked to see if it was ready and couldn't even see it. I clicked to add a printer and got a message saying "Operation could not be completed. The print spooler service is not running." I've managed to sort this out. This has now brought up the printer and it says ready.

    Nothing is printing though. Can't even find where to print a test page so i've tried in MS Word.
     
  4. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Open up the "Printers and Faxes" control panel. Right click on the printer icon and select "Properties" from the pop-up menu. This will open a properties window for that printer.

    There should be a "General" tab in the properties window and that tab should have a "Print Test Page" button. Clicking the button should start printing a test page and give you a dialog box that lets you choose if the page printed OK or to troubleshoot if it does not print correctly.
     
  5. 1stoptek

    1stoptek

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  6. Mr Yoda

    Mr Yoda Thread Starter

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    Thanks for this. I'll have to have a think about trying it, not too sure about going into the registry even if it is the only way to sort it out.
     
  7. Mr Yoda

    Mr Yoda Thread Starter

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    Just got this message when I boted up my computer:

    "Runtime Error - c:\Windows\system32\spool\drivers\w32x86\3\DLBTPSWX.exe".

    Does this mean I need to restore the system32 folder from the original Windows XP disc?
     
  8. 1stoptek

    1stoptek

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    At this point I would uninstall the printer, reboot, and reinstall it and see if it will start working correctly. Your printer driver may have become corrupted. You should be able to get the latest driver by clicking here. Let us know if this works.
     
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