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Unable to print on the network printer

Discussion in 'Networking' started by pcprince, Nov 30, 2014.

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  1. pcprince

    pcprince Thread Starter

    Joined:
    Nov 30, 2014
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    Hello All,

    This is my first Post on this forum and i would like to ask for help on an irritating issue of a network printer.

    I am a system administrator in Thomas Cook Goa location and in one of our branch there is a shared printer on a
    particular hostname. Now here's the problem ...

    All sharing ralated settings have been done in the Antivirus and firewall to which the printer is connected to.
    the other computers can ping this PC, but when i try to type \\follewed by hostname or ip address I get an error message
    saying that i do not have permissions to access the location.

    The printer sharing pc was on win 7 and the other was on XP so i installed win 7 on the other pc also but still no luck...

    Any advice??

    Thanx in advance
     
  2. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    On the host PC is the network designated Home or Work or Public?

    In Network and Sharing Center - Change advanced sharing options - for the appropriate section what are the various settings?
     
  3. pcprince

    pcprince Thread Starter

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    Nov 30, 2014
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    I will check and revert tomorrow
     
  4. pcprince

    pcprince Thread Starter

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    The Network is designated as work...
     
  5. bobthehippy

    bobthehippy

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    Jun 22, 2013
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    Sounds like a permissions issue. Is the network a workgroup or domain? Does the user you are logged on as have permissions to view the host PC?
    Double-check the permissions under Sharing and under Security on the host PC.
    Try disabling the firewall as well.
     
  6. pcprince

    pcprince Thread Starter

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    Nov 30, 2014
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    Dear bob,

    I had doubts of permission issues initially but see, both the host and the client pc are on a corporate domain and printer is set to be shared with everyone...

    Also regarding checking the firewall settings, the firewall settings are managed by domain administrators and i have checked with them and they are saying that they have allowed network printing...

    Any other suggestions??

    Thanx
     
  7. bobthehippy

    bobthehippy

    Joined:
    Jun 22, 2013
    Messages:
    97
    As a test, can you temporarily create a share on the C drive of the PC that has the printer.
    Set Share permissions to Everyone full access, and check that the Security permissions have Everyone full access.

    Then try and access it from the other PC.

    Also, what is the exact error message that you get when you are refused access?

    And have you checked the logs on the PC that has the printer for any clues.
     
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