I'm investigating a problem where attachments are not being received.
My client uses quickbooks to email out invoices to his customers.
Quickbooks converts the invoice to a pdf and then attaches it to a email.
This has worked consistently in the past and now client claims that people who had received his electonic invoice do not get the attachments.
Investigation so far.
1) Trying to determine if problem is sender or receiver issue.
- have been successful on sending to known users (myself) and hotmail and various other accounts.
- Assume the issue is with the receiver
2) Have told the sender to ask the receive to check his Outlook Express security setting... tools / security and turn off "do not allow attachments that could potentially be a virus" (this usually covers 90% of the receivers).
3) I think I need to check out each receiver individuallly.
Looking for any other direction as to why attachments cannot be recived.
(Space available to receive is always an issue...)
My client uses quickbooks to email out invoices to his customers.
Quickbooks converts the invoice to a pdf and then attaches it to a email.
This has worked consistently in the past and now client claims that people who had received his electonic invoice do not get the attachments.
Investigation so far.
1) Trying to determine if problem is sender or receiver issue.
- have been successful on sending to known users (myself) and hotmail and various other accounts.
- Assume the issue is with the receiver
2) Have told the sender to ask the receive to check his Outlook Express security setting... tools / security and turn off "do not allow attachments that could potentially be a virus" (this usually covers 90% of the receivers).
3) I think I need to check out each receiver individuallly.
Looking for any other direction as to why attachments cannot be recived.
(Space available to receive is always an issue...)