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Unable to Save/Save As/close Word XP file with Acrobat 5.0 installed

Discussion in 'Business Applications' started by Keith L, Apr 10, 2004.

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  1. Keith L

    Keith L Thread Starter

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    One of my user is having this problem on her Windows XP PC:

    Dell GX260 with Windows XP Professional running 512MB RAM, Office XP, Acrobat 5.0

    When opening a Word file & edited in Word XP, the user cannot SAVE or use SAVE AS the file, when try to exit out the file, get prompt to either SAVE, CLOSE, or CANCEL the file, at that point it will still not save the file, the only way to exit the file is to hit CLOSE to exit.

    I initially thought this might be a Word Xp problem, so I ran the repair tool in Office XP, that did not fix it.

    I then uninstalled Office XP, reinstalled Office XP, but that also did not fix the problem.

    I then ran the Office update to download the latest patches from MicroSoft, but that also did not fix the problem.

    I then UNINSTALLED Acrobat 5.0 from the PC, that FIXED the problem.

    WITHOUT Acrobat 5.0 on her PC, the user was now able to open & edit a Word file, and able to SAVE the edited file, also able use SAVE AS to save the file as a new copy.

    I then reinstalled Acrobat 5.0 thinking the previous copy of Acrobat 5.0 on the PC might be corrupted, as soon as Acrobat 5.0 was back on the PC, the same problem with the SAVE feature came back in Word XP.

    I then installed the patch update for Acrobat 5.0, that did not fix the problem.

    At this point, I am out of clues on how to fix it....The user tried Acrobat 6.0 before on the same PC, but decided to reverse back to Acrobat 5.0 because of format problem with 6.0.......so Acrobat 6.0 is not an option for this user.

    Could this really be a Word XP problem instead of an Acrobat 5.0 problem?

    Any help will be much appreciated.


    Sincerely,

    Keith L
     
  2. Anne Troy

    Anne Troy

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    So...go to Word's startup folder and remove the Acrobat junk?
    Most people just use File-Print to print to PDF anyway.
     
  3. Keith L

    Keith L Thread Starter

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    Dreamboat,

    Thanks for the suggestion..will try that on Monday.

    Much appreciated!
     
  4. Keith L

    Keith L Thread Starter

    Joined:
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    Dreamboat,

    Your suggestion on removing PDFmaker.dot work.

    Thanks.
     
  5. Anne Troy

    Anne Troy

    Joined:
    Feb 14, 1999
    Messages:
    11,746
    First Name:
    Anne
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