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Unable to search for or connect to internet.

Discussion in 'Networking' started by Jas43, Feb 8, 2013.

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  1. Jas43

    Jas43 Thread Starter

    Joined:
    Feb 8, 2013
    Messages:
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    HI Tech Guys,

    I have been experiencing problems with my HP G56 with regards to connecting to the internet. After installing automatic updates it now tells me that my WLAN is disabled, and it will not allow me to enable it. I was told it was probably a driver issue and the advise I found online was to system restore my laptop. I have done this and yet still have the problem, don't suppose you have any advise for me?

    Kind Regards, Jas
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,251
    First Name:
    Wayne
    if you connect to the router with a cable - does it work

    do you have other devices connected to the wireless and working OK

    HP comes with a trial version of norton,are you using and subscribed - i would remove - see how below
    can we see a device manager screen shot
    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    if the above does not work then

    Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager

    Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    once you are in device manager then

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    --------------------------------------------------------------

    Norton Removal Tool
    I would recommend that you restart the PC and run the removal tool for a second time - I have found instances where the removal tool needs to be run twice to fully remove all traces of norton and symantec from the PC
    https://www-secure.symantec.com/nor...t=Norton Core&pvid=f-core-cur&version=current

    All Versions - The Norton Removal Tool uninstalls all Norton 2010/2009/2008/2007/2006/2005/2004/2003 products, Norton 360 and Norton SystemWorks 12.0 from your computer.
    http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

    --------------------------------------------------------------
     
  3. Jas43

    Jas43 Thread Starter

    Joined:
    Feb 8, 2013
    Messages:
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    It does connect to the internet whilst plugged in, I have attatched the screen shot for you.

     

    Attached Files:

  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,251
    First Name:
    Wayne
  5. Jas43

    Jas43 Thread Starter

    Joined:
    Feb 8, 2013
    Messages:
    3
    I have downloaded the appropriate driver, and my WLAN now turns on, however when I connect to a wireless network it connects, but allows me no internet access. Thanks in advance, Jas
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,251
    First Name:
    Wayne
    do other devices connect ?

    did you remove norton ?

    may be worth trying a different site for the driver
    Drivers for the other windows operating system
    http://www.atheros.cz/atheros-wireless-drivers.php
    You need to look down the page for your particular adapter model and then look across the columns to find your windows version.
    Now click on the blue tick mark in the column under your windows version.
    This will open another page for that particular adapter and that windows version.

    Now click on the download button labelled " Click to Download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

    Please post a reply here , and keep us informed of the situation and how you finally resolved the issue.

    To install the driver you will need to do the following

    Extract the downloaded zip file into a folder on the PC
    then

    > Start Globe
    > Control Panel
    > System and maintenance
    > Scroll down to Device manager
    > network adaptors, click on the + >
    > Right click on the wireless Adapter
    > click on Update Driver Software...
    > click on Browse my computer for driver software
    > let me pick from a list of device drivers on my computer
    > Have Disk
    > click on the Button Browse...
    > Locate the folder you extracted the zip folder and highlight the .inf file
    you should see two files with .inf
     
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