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Unable to update NAV definitions

Discussion in 'Virus & Other Malware Removal' started by cassini_mtn, Sep 18, 2004.

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  1. cassini_mtn

    cassini_mtn Thread Starter

    Jul 2, 2004
    Unable to update virus definitions since July.
    Norton Internet Security 2004 is installed. The Norton AntiSpam also has a problem. The other components of NIS report that the updates are current.

    When I run Live Update, Norton AntiSpam fails to update. LU1845 error. This update was aborted during its preprocessing step.

    I've searched Symantec's entire KB for LU1845. The advice they supply has not resolved the issue.

    I've searched with google including groups ], experts-exchange, search.yahoo & dogpile for "norton antispam", LU1845, 1845 in every combination of which I can think.

    Windows 2000 Pro SP4 with all critical updates.
    Athlon 2.4 GHZ
    512 MB ram

    Troubleshooting steps taken which have not resolved the problem.
    sfc /scannow
    I've updated "live update".
    Clean booted, so that no symantec / norton programs are running.

    Thanks for your help.

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