Uncommanded Reboots

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Chrisinuk

Thread Starter
Joined
Dec 24, 2005
Messages
5
Hope someone can help. Several months ago my AMD 1.4 (2000 vintage) would restart whenever I visited websites with large areas of red. The screen would go wacky and then the computer would restart. recently the computer restarts at random regardless of the application or what is displayed. Also, when starting the computer for the first time it sometimes takes seval attempts to get it up. The CPU (fans anyway) comes on but the monitor stays dark. I suspect the graphics card but can someone confirm. My graphics card is a ATI-Rage 128 PRO ULTRA, 32MB. Running XP-Home Edition. Monitor is a Samsung SyncMaster 171v. Thanks in advance for your help. Chris
 
Joined
May 16, 2003
Messages
4,092
Hi and welcome to tsg

Are all your windows updates current and have you scanned for virus and spyware
 

Chrisinuk

Thread Starter
Joined
Dec 24, 2005
Messages
5
I haven't checked but I have auto updates for windows and Norton. I'll check for spy ware. thx
 
Joined
May 16, 2003
Messages
4,092
Might be an idea to upload a HJT log for the guys in the security forum to have a look at.

Please do this:

* Click here to download HJTsetup.exe
  • Save HJTsetup.exe to your desktop.
  • Doubleclick on the HJTsetup.exe icon on your desktop.
  • By default it will install to C:\Program Files\Hijack This.
  • Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  • Put a check by Create a desktop icon then click Next again.
  • Continue to follow the rest of the prompts from there.
  • At the final dialogue box click Finish and it will launch Hijack This.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
 

Chrisinuk

Thread Starter
Joined
Dec 24, 2005
Messages
5
I have Windows XP SP2 and the latest Norton Internet Security updates. Ran Spybot and so nothing really pertinent
 

Chrisinuk

Thread Starter
Joined
Dec 24, 2005
Messages
5
I'll log on using the faulty computer and run the program you suggested (I'm currently writing from my laptop). Standby..:)
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,889
Download Cleanup from Here
  • A window will open and choose SAVE, then DESKTOP as the destination.
  • On your Desktop, click on Cleanup40.exe icon.
  • Then, click RUN and place a checkmark beside "I Agree"
  • Then click NEXT followed by START and OK.
  • A window will appear with many choices, keep all the defaults as set when the Slide Bar to the left is set to Standard Quality.
  • Click OK
  • DO NOT RUN IT YET


Download the trial version of Ewido Security Suite here.
  • Install ewido.
  • During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • Launch ewido
  • It will prompt you to update click the OK button and it will go to the main screen
  • On the left side of the main screen click update
  • Click on Start and let it update.
  • DO NOT run a scan yet. You will do that later in safe mode.

Click here for info on how to boot to safe mode if you don't already know how.


Now copy these instructions to notepad and save them to your desktop. You will need them to refer to in safe mode.


Restart your computer into safe mode now. Perform the following steps in safe mode:


Run Ewido:
  • Click on scanner
  • Click Complete System Scan and the scan will begin.
  • During the scan it will prompt you to clean files, click OK
  • When the scan is finished, look at the bottom of the screen and click the Save report button.
  • Save the report to your desktop



Run Cleanup:
  • Click on the "Cleanup" button and let it run.
  • Once its done, close the program.


Go to Control Panel - Internet Options. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.


Restart back into Windows normally now.


Do a Panda Active Scan. Be sure to save the log it creates.


Come back here and post a new HijackThis log, as well as the logs from the Ewido and Panda scans.
 

Chrisinuk

Thread Starter
Joined
Dec 24, 2005
Messages
5
Can you explain how this cleanup program will fix the problem I described. I am a bit reluctant to install this program as I already have Norton utilities and internet security program. Thanks.
 
Joined
May 16, 2003
Messages
4,092
Nortons like any av or security system is not the only tool in toolkit and shouldn't be relied on on its own.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,889
CleanUp and Ewido are good programs. CleanUp will eliminate temporary files and free ujp a lot of space, which just might help your situation.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top