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Solved Unexpected crashes and alternate BiOS loading

Discussion in 'Windows 7' started by Drew1776, Jan 12, 2018.

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  1. Drew1776

    Drew1776 Thread Starter

    Joined:
    Apr 24, 2006
    Messages:
    19
    A week ago I got a blue screen of death which I've never gotten on this (~3-4 year old) machine. When it booted back up it loaded a BiOS I'd never seen before Gigabyte UEFI double BiOS. Over the next several days the computer was rebooted and the normal BiOS came up without an issue. 3 days ago the computer was started up, shut down and restarted. On the second restart It got hung up on the Windows screen with this error
    upload_2018-1-12_17-9-12.png

    I restarted and everything worked just fine. I ran antivirus and anti malware scans which came up with nothing. I also ran chkdsk which came up just fine. Every time I turn the computer on sometimes it's fine, sometimes I get the alternate BiOS and sometimes Windows loads with a messed up screen resolution (which is fixed upon restart).

    I've tried to read on this an other forums but I don't know what's going on. I don't know whether a plug is loose or if the motherboards failing or what. I'm not sure what other checks I can do. The intermittent nature of a seemingly big problem is inexplicable. Any suggestions would be much appreciated.

    Sincerely,
    Andrew



    SysInfo
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: AMD FX(tm)-4350 Quad-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 4
    RAM: 8158 Mb
    Graphics Card: AMD Radeon (TM) R9 200 Series, -2048 Mb
    Hard Drives: C: 930 GB (293 GB Free);
    Motherboard: Gigabyte Technology Co., Ltd., 970A-DS3P
    Antivirus: Avast Antivirus, Enabled and Updated
     
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  3. dckeks

    dckeks

    Joined:
    Oct 7, 2017
    Messages:
    1,919
    First Name:
    Darrin
    Step 1:
    Speccy
    http://filehippo.com/download_speccy

    1. File > Save Snapshot. This will create a file called [hostname].speccy
    2. File > Publish Snapshot. This saves your snapshot to their servers
    3 Copy and Paste the link to your next Reply

    Step 2:
    Click on Start menu
    Type in cmd
    Right click on cmd in list and select run as administrator
    Type sfc /scannow and press enter ( checks critical system files)

    If it shows any issues then:
    Copy and Paste the following command into command prompt
    findstr /c:"[SR]" \windows\logs\cbs\cbs.log > 0 & notepad 0
    Save the file as cbs.log and Upload to your reply

    Step 3:
    MiniToolBox
    Please download MiniToolBox by Farbar and save it to your desktop.
    • Right-click on icon and select
    Run as Administrator to start the tool.
    • In the main window please checkmark the following checkboxes:
    ○ List last 10 Event Viewer log;
    ○ List Installed Programs;
    ○ List Devices (Only problems);
    ○ List Users, Partitions and Memory size;
    ○ List Minidump Files.
    • Click Go and wait patiently.
    • Upon completion (a reboot may be needed) a file called Result.txt will be saved on your desktop.
    Please upload the file in your next reply.
     
  4. Drew1776

    Drew1776 Thread Starter

    Joined:
    Apr 24, 2006
    Messages:
    19
    Step 1: Andrew-PC.txt (I had tro save as a txt as it wouldn't let me upload .speccy)
    Step 2: No Errors
    Step 3: MTB.txt
     

    Attached Files:

  5. dckeks

    dckeks

    Joined:
    Oct 7, 2017
    Messages:
    1,919
    First Name:
    Darrin
  6. Drew1776

    Drew1776 Thread Starter

    Joined:
    Apr 24, 2006
    Messages:
    19
    Thanks for the response. I updated the video card drivers and the motherboard firmware.

    Just want to clarify that those were the only two steps I was supposed to take. Everything went well so I guess I'll know in a week if the problem is really fixed.
     
  7. dckeks

    dckeks

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    Messages:
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    First Name:
    Darrin
    Great. Hope it works out. If it is still good in couple days then please mark post Solved.
     
  8. Drew1776

    Drew1776 Thread Starter

    Joined:
    Apr 24, 2006
    Messages:
    19
    Thanks No more BiOS problems!
    Case closed
     
  9. dckeks

    dckeks

    Joined:
    Oct 7, 2017
    Messages:
    1,919
    First Name:
    Darrin
    Good to hear
     
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