1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Unexpected crashing

Discussion in 'Windows 7' started by kevhatch, Jun 24, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. kevhatch

    kevhatch Thread Starter

    Joined:
    Jun 20, 2005
    Messages:
    265
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8099 Mb
    Graphics Card: Intel(R) HD Graphics Family, -238 Mb
    Hard Drives: C: 451 GB (336 GB Free);
    Motherboard: Dell Inc., 0GGRV5
    Antivirus: Microsoft Security Essentials, Enabled and Updated

    Been a while since I needed you guys and your excellent help.

    Over the last 2 or 3 months my laptop has crashed 2 or 3 times. It would reboot itself and then go to a BSOD, reboot and crash again before booting to the "Windows is Starting" screen and then going to Start up repair.
    After a while it would report nothing had been repaired and shut down. Restarting would then load up as normal.

    I did a clean install of Windows 7 from the Recovery partition and all was good.

    Today however, it crashed again, went through to Start up repair, found nothing and shut down. Restarting the laptop now it just keeps going to a BSOD, but I can boot in Safe Mode.

    Maybe relevant - Before I did the clean install the fan was running constantly, after install not so much until recently.

    Any help appreciated,
    Thanks in advance
    Kev
     
  2. lochlomonder

    lochlomonder

    Joined:
    Jul 24, 2015
    Messages:
    2,673
    If this is happening, I'm guessing it's a driver-related issue. I would recommend downloading and running BlueScreenView, running this in Safe Mode, and then posting the results back to the thread. It's useful for interrogating the dump files in a clear manner.
     
  3. kevhatch

    kevhatch Thread Starter

    Joined:
    Jun 20, 2005
    Messages:
    265
    Thanks for the reply.
    I've D/loaded BlueScreenView and run it but not sure what to do next.

    This is what I have
    Untitled.jpg
     
  4. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Compress and upload your last two minidumps for analysis. These are located in the c:\windows\minidumps folder.
     
  5. kevhatch

    kevhatch Thread Starter

    Joined:
    Jun 20, 2005
    Messages:
    265
    Thanks .. think I have done it correctly!!
     

    Attached Files:

  6. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Most likely related to the following atikmpag.sys driver.

    Update from the following link and test.
    atikmpag.sys
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    http://support.amd.com/us/Pages/AMDSupportHub.aspx
    Get from OEM for laptops

    Code:
    Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu May 12 14:20:29 2011 (4DCC4F1D)
        CheckSum:         00054C99
        ImageSize:        00051000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    Looks like you may have some other outdated drivers. please do the following:

    List all Drivers
    http://www.nirsoft.net/utils/driverview.html
    1. Download the correct version for your computer (32 or 64 bit)
    2. Extract and Run the file
    3. Select View Menu and Check
    1. Mark Non-Microsoft Drivers
    2. Hide Microsoft Drivers
    3. Add Header Line To CVS/Tab-Delimited File
    4. Select Edit menu and choose Select All or use (Ctrl + A)
    5. Select File menu and choose Save Selected Items
    6. Save as Drivers or other known name
    7. Save As Type Comma-delimited text file (.csv)
    8. Compress the Drivers.csv file to a compressed Zip file
    9. Upload the file to your next reply
     
  7. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Please run the following as well.

    Download MiniToolBox and save it to your desktop
    1. Right click on program and select Run as Administrator
    2. Select to Run All options
    3. Click Go and wait patiently
    4. After it completes (a reboot may be needed)
    5. MTB.txt will be saved on your desktop
    6. Upload MTB.txt file to your next reply
     
  8. kevhatch

    kevhatch Thread Starter

    Joined:
    Jun 20, 2005
    Messages:
    265
    Thanks for the help.
     

    Attached Files:

  9. kevhatch

    kevhatch Thread Starter

    Joined:
    Jun 20, 2005
    Messages:
    265
    That was quick, didn't even get a fag rolled before it finished!
     

    Attached Files:

    • MTB.txt
      File size:
      33 KB
      Views:
      2
  10. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Please update the driver listed above as the first step to see if it stops the crashing. Then I will address other driver updates.
     
  11. kevhatch

    kevhatch Thread Starter

    Joined:
    Jun 20, 2005
    Messages:
    265

    Sorry, not understanding which driver you are referring too.
     
  12. kevhatch

    kevhatch Thread Starter

    Joined:
    Jun 20, 2005
    Messages:
    265
    Just saw previous post .... Will do
     
  13. kevhatch

    kevhatch Thread Starter

    Joined:
    Jun 20, 2005
    Messages:
    265
    Sorry but I'm struggling here, checked on both the links you posted and I can't see any ref to atikmpag.sys
     
  14. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
  15. kevhatch

    kevhatch Thread Starter

    Joined:
    Jun 20, 2005
    Messages:
    265
    Failing miserably at the moment, tried your link a couple a couple of times and keep getting this -

    Untitled.jpg

    Think I need to come back to this later with fresher eyes, it's getting late here and I have work in the morning.
    Thanks for the help so far, I'll be back.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1211965

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice