Unexpected crashing

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kevhatch

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Jun 20, 2005
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265
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8099 Mb
Graphics Card: Intel(R) HD Graphics Family, -238 Mb
Hard Drives: C: 451 GB (336 GB Free);
Motherboard: Dell Inc., 0GGRV5
Antivirus: Microsoft Security Essentials, Enabled and Updated

Been a while since I needed you guys and your excellent help.

Over the last 2 or 3 months my laptop has crashed 2 or 3 times. It would reboot itself and then go to a BSOD, reboot and crash again before booting to the "Windows is Starting" screen and then going to Start up repair.
After a while it would report nothing had been repaired and shut down. Restarting would then load up as normal.

I did a clean install of Windows 7 from the Recovery partition and all was good.

Today however, it crashed again, went through to Start up repair, found nothing and shut down. Restarting the laptop now it just keeps going to a BSOD, but I can boot in Safe Mode.

Maybe relevant - Before I did the clean install the fan was running constantly, after install not so much until recently.

Any help appreciated,
Thanks in advance
Kev
 

lochlomonder

Colin
Trusted Advisor
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Restarting the laptop now it just keeps going to a BSOD, but I can boot in Safe Mode.
If this is happening, I'm guessing it's a driver-related issue. I would recommend downloading and running BlueScreenView, running this in Safe Mode, and then posting the results back to the thread. It's useful for interrogating the dump files in a clear manner.
 

kevhatch

Thread Starter
Joined
Jun 20, 2005
Messages
265
If this is happening, I'm guessing it's a driver-related issue. I would recommend downloading and running BlueScreenView, running this in Safe Mode, and then posting the results back to the thread. It's useful for interrogating the dump files in a clear manner.
Thanks for the reply.
I've D/loaded BlueScreenView and run it but not sure what to do next.

This is what I have
Untitled.jpg
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Compress and upload your last two minidumps for analysis. These are located in the c:\windows\minidumps folder.
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Most likely related to the following atikmpag.sys driver.

Update from the following link and test.
atikmpag.sys
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://support.amd.com/us/Pages/AMDSupportHub.aspx
Get from OEM for laptops

Code:
Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu May 12 14:20:29 2011 (4DCC4F1D)
    CheckSum:         00054C99
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
Looks like you may have some other outdated drivers. please do the following:

List all Drivers
http://www.nirsoft.net/utils/driverview.html
1. Download the correct version for your computer (32 or 64 bit)
2. Extract and Run the file
3. Select View Menu and Check
1. Mark Non-Microsoft Drivers
2. Hide Microsoft Drivers
3. Add Header Line To CVS/Tab-Delimited File
4. Select Edit menu and choose Select All or use (Ctrl + A)
5. Select File menu and choose Save Selected Items
6. Save as Drivers or other known name
7. Save As Type Comma-delimited text file (.csv)
8. Compress the Drivers.csv file to a compressed Zip file
9. Upload the file to your next reply
 

dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please run the following as well.

Download MiniToolBox and save it to your desktop
  1. Right click on program and select Run as Administrator
  2. Select to Run All options
  3. Click Go and wait patiently
  4. After it completes (a reboot may be needed)
  5. MTB.txt will be saved on your desktop
  6. Upload MTB.txt file to your next reply
 

kevhatch

Thread Starter
Joined
Jun 20, 2005
Messages
265
Please run the following as well.

Download MiniToolBox and save it to your desktop
  1. Right click on program and select Run as Administrator
  2. Select to Run All options
  3. Click Go and wait patiently
  4. After it completes (a reboot may be needed)
  5. MTB.txt will be saved on your desktop
  6. Upload MTB.txt file to your next reply
That was quick, didn't even get a fag rolled before it finished!
 

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dmccoy

Darrin
Joined
Oct 7, 2017
Messages
4,489
Please update the driver listed above as the first step to see if it stops the crashing. Then I will address other driver updates.
 

kevhatch

Thread Starter
Joined
Jun 20, 2005
Messages
265
Failing miserably at the moment, tried your link a couple a couple of times and keep getting this -

Untitled.jpg

Think I need to come back to this later with fresher eyes, it's getting late here and I have work in the morning.
Thanks for the help so far, I'll be back.
 
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