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Unexpected, Unexplained Shutdowns

384 views 2 replies 2 participants last post by  TXjim 
#1 ·
Hello, I am currently having an issue with my computer shutting down unexpectedly with no warning. Everything will power off, however, once turned back on all programs that were running once the shutdown happened will still be running fine, including programs that require internet. I am not sure what is causing the issue. I cannot find any fixes online, and I have tried diagnosing multiple hardware and software components, but cannot find the source of my issue. Any help would be appreciated.
Put under "Windows 10" category as I am unsure what may be causing it.

Specs:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20191004064435.000000-360
Processor: Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz, Intel64 Family 6 Model 94 Stepping 3, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce GTX 960M
Hard Drives: C: 225 GB (18 GB Free); D: 1862 GB (754 GB Free);
Motherboard: Dell Inc. 0H87XC, ver A00, s/n F22M2D2.CN4864365500FK.
System: Dell Inc., ver DELL - 1072009, s/n F22M2D2
Antivirus: Avast Antivirus, Enabled and Updated
 
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#3 ·
Hi DO,
If you are familiar with Windows 10 event viewer, you should use it to locate error messages in your OS logs. If not, search with your preferred engine "how to use windows 10 event viewer" there are so many possibilities for what is causing your random reboots.
Good luck!
Cheers, TXjim
 
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