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Unfortunately, I'm back

Discussion in 'Virus & Other Malware Removal' started by bowhunter42, Jan 28, 2015.

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  1. bowhunter42

    bowhunter42 Thread Starter

    Aug 24, 2007
    Got great help her the last two times I have needed it. Unfortunately, Im afraid I need help again. (Ready to ban my children from the computer permanently).

    My PC stops responding after being logged on for a while, requiring a restart. It completely freezes. I have run malwarebytes and AVG and come up empty. Any help would be appreciated. Thanks

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 8.1 Pro with Media Center, 64 bit
    Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 12270 Mb
    Graphics Card: AMD Radeon HD 5670, 1024 Mb
    Hard Drives: C: Total - 941285 MB, Free - 249483 MB; E: Total - 476937 MB, Free - 185927 MB;
    Motherboard: Dell Inc., 0Y2MRG
    Antivirus: AVG AntiVirus Free Edition 2015, Updated and Enabled
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