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"Unidentified Network, No Internet Access"

Discussion in 'Networking' started by i77ac, Dec 9, 2012.

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  1. i77ac

    i77ac Thread Starter

    Joined:
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    I have spent hours and hours trying to figure this out, but no luck yet. I am in a desperate need of help.

    Main problem: Wireless internet connection "Unidentified network/ No Internet Access" on my new desktop PC in the LIVINGROOM. But strange thing is, when I bring this same PC to MY ROOM (where the modem is located) it works perfectly (wired and wireless both). My wifi also have been working just fine on my 2 laptops, iPad, and android phone.

    I just bought this Gateway DESKTOP PC couple days ago on newegg:
    -Part Number: SX2370-UR10P
    -BIOS P01-A3
    -Windows 7 Premium 64 Bit
    -AMD A8 3820
    -Integrated LAN 10/100/1000
    -Wireless LAN (802.11n Wireless LAN Card)

    In the livingroom it says "Unidentified Network, No Internet Access" but right below this it says "Connected" next to my SSID. Yea, this is freaking weird.

    I have already tried:
    - Wireless Network Connection Properties: TCP/IPv6 and TCP/IPv4 --> installed both & set to obtain address automatically
    - Uninstalled Norton completely and restarted (with Norton remover)
    - Updated windows and reboot
    - Tried updating driver but windows tells me it is up to date.
    - I called Gateway and they even told me to REFORMAT Windows to factory settings. Still did not work.

    Again, it really boggles my mind that wifi works in my room ON THIS SAME PC without any problems.

    Please help me. Thank you so much in advance.
     

    Attached Files:

  2. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    77,186
    First Name:
    Terry
    Make sure you have the latest wireless driver. First choice is from Gateway's web site, second choice the motherboard's site, third choice is the adapter manufacturer's site.

    At the problem location ...

    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

    Also show ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. i77ac

    i77ac Thread Starter

    Joined:
    Dec 9, 2012
    Messages:
    8
    Hi Terrynet,

    Thanks for the reply. Here are the pics you asked. One is in the livingroom (problematic), the other in the bedroom (near router, working fine).
     

    Attached Files:

  4. i77ac

    i77ac Thread Starter

    Joined:
    Dec 9, 2012
    Messages:
    8
    How do I copy/paste the CMD? I can't select nothing and it is too big to printscreen.

    I need to leave for a few hours but will get this done and post when I get back. Thank you.
     
  5. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Post # 2:

     
  6. i77ac

    i77ac Thread Starter

    Joined:
    Dec 9, 2012
    Messages:
    8
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\living>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : living-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : 74-DE-2B-C9-57-D3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b1cc:7457:3065:ef5%14(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, December 09, 2012 5:57:37 PM
    Lease Expires . . . . . . . . . . : Monday, December 10, 2012 5:57:37 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 242540075
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-53-4B-28-F8-0F-41-3F-56-39

    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : F8-0F-41-3F-56-39
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{D7395634-9574-4294-ADFD-5712361C65C0}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:3cf3:44f:b3a5:be89(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::3cf3:44f:b3a5:be89%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\living>
     
  7. i77ac

    i77ac Thread Starter

    Joined:
    Dec 9, 2012
    Messages:
    8
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\living>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : living-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : 802.11n Wireless LAN Card
    Physical Address. . . . . . . . . : 74-DE-2B-C9-57-D3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b1cc:7457:3065:ef5%14(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Sunday, December 09, 2012 7:17:24 PM
    Lease Expires . . . . . . . . . . : Monday, December 10, 2012 7:17:24 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 242540075
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-53-4B-28-F8-0F-41-3F-56-39

    DNS Servers . . . . . . . . . . . : 209.18.47.61
    209.18.47.62
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : F8-0F-41-3F-56-39
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{D7395634-9574-4294-ADFD-5712361C65C0}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\living>
     
  8. i77ac

    i77ac Thread Starter

    Joined:
    Dec 9, 2012
    Messages:
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    -Top is performed near router: internet is working fine.
    -Bottom is performed in livingroom about 20 ft away: "Unidentified network, no internet access."

    Please help a desperate soul...
     
  9. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    77,186
    First Name:
    Terry
    Both times you have a good IP configuration with the only difference I see being the lease time. I don't understand why that differs but it shouldn't be important.

    Somehow you lost the signal history graph in the Xirrus screen shot, so don't know if that would give any clues.

    Any chance of another device, such as a 2.4 GHz cordless phone or baby monitor, that may be giving interference at the one location but not the other?
     
  10. i77ac

    i77ac Thread Starter

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    Dec 9, 2012
    Messages:
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    I do have a cordless home phone that is 2.4 Ghz about 10 ft away on the kitchen counter. Do you think this could be it? But I have other devices, iPad, android phone, laptop that work just fine...

    New discovery: strange thing is the wireless connection works when I first turn it on. When it becomes idle and goes into sleep mode, after it awakes the I have the internet problem, "Identifying Network..."

    I am thinking I should return this and get it over with.
     
  11. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
    77,186
    First Name:
    Terry
    Sure could be. To test unplug the base station and remove battery from handset(s).

    That will happen when the adapter does not properly tell the router that it is going away temporarily. Used to be pretty frequent in XP but not so much in Windows 7. I'm surprised a driver update did not fix this. The only other thing I know to try is to make sure the router has the latest firmware and then reset it to factory defaults and reconfigure it.

    Workarounds are to disconnect from the network before sleeping and then reconnect upon awakening or to try a different adapter.
     
  12. i77ac

    i77ac Thread Starter

    Joined:
    Dec 9, 2012
    Messages:
    8
    Could you help me find the correct update on this? I went here:

    http://support.gateway.com/product/default.aspx

    and tried to update the wireless driver but it does not even show up when I choose the "Windows Home Premium 64bit." (which this is).

    I also used the preinstalled Gateway update software and it says everything is up to date.
     
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