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Solved unidentified popup saying unsupported 16 bit application

Discussion in 'Virus & Other Malware Removal' started by lionheart77, Apr 10, 2019.

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  1. lionheart77

    lionheart77 Thread Starter

    Joined:
    Apr 10, 2019
    Messages:
    8
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home Single Language, 64 bit
    Processor: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, Intel64 Family 6 Model 158 Stepping 10
    Processor Count: 12
    RAM: 8047 Mb
    Graphics Card: Intel(R) UHD Graphics 630, 1024 Mb
    Hard Drives: C: 118 GB (47 GB Free); D: 931 GB (27 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., FX504GE
    Antivirus: Windows Defender, Disabled


    im getting this popup. don't know what to do pls help
     

    Attached Files:

  2. lochlomonder

    lochlomonder

    Joined:
    Jul 24, 2015
    Messages:
    2,547
    This is probably caused by malware, and I recommend moving it to the appropriate sub-forum for further action.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
    79,004
    First Name:
    Frank
    Part of that message appears to be associated with Windows 10 Version 1607 OS Build 14393
    It was released in July 2016 and is no longer supported by Microsoft.

    You appear to have an ASUS TUF Gaming FX504 model computer which came with Windows 10 Home 64-bit.

    Which "Version" and "OS Build" is it running?

    ----------------------------------------------------------------
     
    Last edited: Apr 10, 2019
  4. lionheart77

    lionheart77 Thread Starter

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    How do I find os build and version?
    I bought this laptop in January.and never downloaded the july 2016 update
     
  5. lochlomonder

    lochlomonder

    Joined:
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    Messages:
    2,547
    No, it refers to a cryptocurrency miner (KBDYCC.exe). It's malware and needs to be treated as such.
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    Did you buy that laptop brand new or used/second-hand?

    Type WINVER in the search box, then press the Enter key.
    A small window will appear with the "Version" and "OS Build" numbers.

    lochlomonder is correct about the file name KBDYCC.exe being an infection.
    I requested your thread be moved to the virus/malware section so one of the experts there can help you.

    --------------------------------------------------------------
     
  7. lionheart77

    lionheart77 Thread Starter

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    Messages:
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    Its a brand new laptop. The problem started day before yesterday. And can u plz tell me how do i move this post to malware section. Sorry im a newbie.
     
  8. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    325
    Topic has been moved to Malware Removal.

    Welcome to the Tech Support Guy malware removal forum.
    I'm iMacg3 and will be helping you.

    Please keep the following information in mind before we begin:
    • Do not run any fixes or tools on your system unless I request that you do so.
    • Please read all instructions carefully, and complete them in the order listed.
    • If your computer seems to start working normally, please don't abandon the topic. Just because your computer doesn't seem to have a problem doesn't mean that it isn't infected.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
    • If you have questions about anything, please ask.

    --------------------

    Download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Right-click FRST/FRST64 and select Run as administrator. (Windows XP users double-click on the file).
    • If you receive a SmartScreen alert, click More Info, then Run Anyway.
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Attach it to your reply.
    • The tool will also produce another log (Addition.txt ). Please attach this, along with FRST.txt, to your reply.

    Note - FRST.txt and Addition.txt are saved to the same location as FRST/FRST64.
     
  9. lionheart77

    lionheart77 Thread Starter

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    Messages:
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    Done as you suggested. the only pirated software I had was WinRAR which I have uninstalled.
     

    Attached Files:

  10. iMacg3

    iMacg3 Malware Specialist

    Joined:
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    Hi,

    We need to run a fix with FRST:

    • Please download the attached fixlist.txt file and save it to the same location as FRST
      Note: It's important that both files, FRST.exe/FRST64.exe and fixlist.txt are in the same location or the fix will not work
      NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
    • Run FRST.exe/FRST64.exe and press the Fix button just once and wait
    • If for some reason the tool needs a restart, please make sure you let the system restart normally, then let the tool complete its run
    • When finished, FRST will generate a log (Fixlog.txt) in the same location the tool was run, please post it to your reply
     

    Attached Files:

  11. lionheart77

    lionheart77 Thread Starter

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    I think that fixed it. it has not shown that dialog since the fix was applied. but can u recommend a good security application. thank u very very much.
     

    Attached Files:

  12. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    325
    Hi,

    You are using Windows 10 which includes Windows Defender Antivirus.

    I'd like you to run some final scans:


    Download ESET Online Scanner and save it to your desktop.
    • Right-click on esetonlinescanner_enu.exe and select Run as Administrator.
    • Click on Get Started.
    • Another window will appear - select Get Started. Select whether you would like to send anonymous data to ESET.
    • Click on the Full Scan option.
    • Click on the option to Enable ESET to detect and remove potentially unwanted applications, and select Start scan.
    • ESET will now begin scanning your computer. This may take some time.
    • When the scan is finished and if threats have been detected, select Save scan log. Save it to your desktop with a name like ESETlog.txt. Click on Continue.
    • ESET Online Scanner may ask if you'd like to turn on the Periodic Scan feature. Click on Continue.
    • On the next screen, you can leave feedback about the program if you wish. Check the box for Delete application data on closing. If you left feedback, click Submit and continue. If not, Close without feedback.
    • On your desktop, a file will be created called ESETlog.txt. Open it, then copy and paste its contents into your next reply.

    --------------------------------

    Right-click on FRST/FRST64 and click Run as Administrator
    Click on Scan. Once the scan is complete, Notepad will open with the scan logs. (FRST.txt and Addition.txt)
    Attach FRST.txt and Addition.txt in your next reply.
     
  13. lionheart77

    lionheart77 Thread Starter

    Joined:
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    Messages:
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    finished the eset scan and it deleted all my game trainers but that's about it. are trainers really viruses?
     

    Attached Files:

  14. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    325
    Hi,

    ESET detected some of those files as Win64/GameHack.M potentially unsafe application.
    It depends on each individual file whether it is malicious or not.

    -----------------------------------

    One more file that needs to be removed:

    Highlight the contents of the below code box and press Ctrl + C:
    Code:
    Start::
    C:\WINDOWS\system32\WinUpdates105.dat
    End::
    Right-click on FRST/FRST64 and select Run as Administrator.
    Click on Fix.
    Note - there is no need to paste the contents of the code box anywhere.
    If your computer restarts, allow it to do so.
    When the fix is complete the tool will create a log (Fixlog.txt) in the same directory it was run from.
    Copy and paste the contents of Fixlog.txt into your next reply.

    -----------------------------------

    Update Java
    • Press the Windows Key + R to open the Run box
    • Type Appwiz.cpl and click OK
    • Look for any programs installed with the name Java, JRE, or Java Runtime Environment. Right-click the old version(s) of Java and select Uninstall
    • Once you have finished uninstalling the old version(s), navigate to the Java Download Page and select Agree and Start Free Download
    • Right-click on the Java icon and select Run as Administrator
    • When the Java setup window opens click Install >
    • Uncheck any additional offers during the installation
    • Once the Java installation is finished, you should receive the message You have successfully installed Java
    • Close the Java Installer
     
  15. lionheart77

    lionheart77 Thread Starter

    Joined:
    Apr 10, 2019
    Messages:
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    all steps done. Thank you.
     

    Attached Files:

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