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Uninstalled my printer now "The specified module cannot be found"

Discussion in 'Windows XP' started by Twinkee, Dec 14, 2011.

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  1. Twinkee

    Twinkee Thread Starter

    Dec 14, 2011
    My father had an agreement with a retailer whereby if something went wrong with his printer he could just take it back and get a like for like replacement. This worked well until HP stopped making printers or perhaps just his printer. Either way the retailer instead gave him a kodak.

    In my efforts to be helpful I uninstalled the HP software using add/remove programs and went about installing the kodak disk.

    When I next restarted the computer and ever since a popup appears called Rundll and declares

    Error loading C:\Program Files\HP\HP Photosmart 5510 Series\bin\HPStatusBL.dll

    the specified module could not be found.

    My father is convinced that reformatting the computer and starting over will resolve this problem. While that may well 'fix' the problem I'm trying to convince him that he need not do something so drastic.

    I tried CCleaner's registry cleaner but it did not get rid of the popup.

    I tried reinstalling the HP software... that did not end well.

    I rapidly ran out of time and had to leave without fixing the problem. And have unfortunately lost the error message(s) the HP installer spat out. It did not have any effect on the popup.

    The new kodak printer works well but every time he starts the computer the rundll error box popus up. We would really like to be rid of it.

    If you guys can help we'd really appreciate it. Thanks

    Laptop : HP Pavilion zd8000
    XP : Home Edition Version 2002 Service Pack 3
    New Printer : Kodak ESP C315

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz, x86 Family 15 Model 4 Stepping 1
    Processor Count: 2
    RAM: 2046 Mb
    Graphics Card: ATI MOBILITY RADEON X300, 64 Mb
    Hard Drives: C: Total - 57223 MB, Free - 17111 MB;
    Motherboard: Quanta, 3082
    Antivirus: Kaspersky Internet Security, Updated: Yes, On-Demand Scanner: Enabled
  2. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    1- Please click HERE to download HijackThis.
    2- Run the program.
    3- Click on the Main Menu button if not already there.
    4- Select Do a system scan and save a logfile.
    5- Copy and paste the scan log from Notepad into your next reply.
    6- Do not "Fix" anything unless advised to do so.
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