1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

uninstalled norton and unable to install new program

Discussion in 'Earlier Versions of Windows' started by sweet4u, Nov 10, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. sweet4u

    sweet4u Thread Starter

    Joined:
    Nov 10, 2007
    Messages:
    2
    I'm writing this for my sister. She has Windows 98. She was trying to install a new Norton program, it said she had to uninstall the old one, she did, tried to download the new one, it told her the installation failed. She didn't have time to mess with it and decided to do it later. Her husband ended up shutting off the computer. Now it says device file needed to run windows can't be found c:/program1/symantec/symevnt.386 try uninstalling the associated application. It runs in safe mode, only the mouse works
    THE KEYBOARD DOESN'T WORK How can she fix this w/o her keyboard? :confused:

    Thanks in advance!
     
  2. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    Search the registry for "symevnt.386" and delete it.

    As far as the keyboard not working, that is an unrelated problem. For starters, try a known working keyboard.
     
  3. sweet4u

    sweet4u Thread Starter

    Joined:
    Nov 10, 2007
    Messages:
    2
    Bob,

    Even if the computer says it doesn't recognize the keyboard? Does that still mean there is a problem with the keyboard?

    Txs
    sweet4u
     
  4. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
    Once she gets a working keyboard up and running, she can download and run the Norton removal tool to get rid of what is blocking the new install.
     
  5. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    It sure can be. That's where trying a new known working keyboard is the first step to determine where the problem lies. It could also be other things but first things first.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/650124

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice