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Uninstalling Dell Support Center updates

Discussion in 'Windows XP' started by daisyplaid, Oct 24, 2008.

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  1. daisyplaid

    daisyplaid Thread Starter

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    Oct 6, 2008
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    A few weeks ago I did two updates - one was the Dell Support Center update and the other was an update entitled KB951978. Since then, I'm unable to shut down my computer - I get an error message asking me to end "sprtcmd.exe". I hit "end now", and usually it shuts down OK. In addition, it's taking much longer for web pages to load and applications to run.

    I'm scared to uninstall the updates - is it safe to do that? Everything was perfectly fine until then. I saw the other thread with tips on how to do it.

    My question is: do I uninstall the Dell Support Center UPDATE or the entire thing itself? I'm afraid to get rid of it altogether.

    Also, should I try uninstalling the KB951978 update? I have no idea or comfort level with what that is.

    Thanks!
     
  2. Everway9

    Everway9

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    Sep 29, 2008
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    What OS/service pack are you using?
     
  3. daisyplaid

    daisyplaid Thread Starter

    Joined:
    Oct 6, 2008
    Messages:
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    Hello, I'm on Windows XP service pack 3. I uninstalled the other update successfully, but it did not fix the problem.

    Also, the Dell Support Center Update says I cannot remove it. However, the original Dell Support Center Software is removable.

    Is this what I uninstall? The other threads said this works and I'm hoping for success.

    Thanks!
     
  4. Everway9

    Everway9

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    Messages:
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    You could make a backup image of you PC just in case then do it
     
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