Uninstallshield: Scanner driver installation

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aspiring

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May 15, 2001
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While trying to install the driver software for a Mitsubishi DV648UT scanner I received the following error message:

"Setup initalization error: Setup has detected that Uninstallshield is in use. Please close uninstallshield and restart setup. Error 432"

The computer is running Windows 98 and I can't find any details re. how the close uninstallshield.

Your help would be appreciated.
 
Joined
Jul 29, 2001
Messages
21,334
Do an alt+ctrl+del and see if there is an instance of InstallShield running in the background.
 

aspiring

Thread Starter
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May 15, 2001
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Thanks for your reply:

Doing a Alt+ctrl+del displays the following:
Web page opened displayed
Explorer
Stimon
Vettray
Mm_tray
Systray
Rnaapp
Vetmsg9x

Unfortunately you are trying to help someone who can't make a lot of sense of the above.

Playing dead is only a short term option- I'd like to scan something this year!

Which reminds me- HAPPY NEW YEAR!
 
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Doesn't look like anything out of the ordinary. Do you have 2 instances of the install running when you try to install?
 

TonyKlein

Malware Specialist
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What operating system are you using?

I found this:

Q. When installing the product I get an error message: Setup initialization error: Setup has detected that unInstallShield is in use. Please close unInstallShield and restart setup. Error 432.

A. This error occurs when installing F-Secure Anti-Virus for Internet Mail on Windows 2000 without administrator rights to the local machine. Log in with an administrator account and restart the installation.

And this one, which appears to point in the same direction: http://groups.google.com/groups?hl=...hat+Uninstallshield+&num=50&hl=en&sa=N&tab=wg

Maybe the same applies to the installation of your scanner software.


Good luck,
 

aspiring

Thread Starter
Joined
May 15, 2001
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Thanks for your replies-
As I'm in Australia our log-in times are out of whack!

Tony- I followed that link you gave and searched my C: for
Isuninst.exe & Uninst.exe

There were 6 files named "Isuninst.exe", all 300KB, 5 TEMP.
Trying to delete these I got the message "Unable to locate the installation log file ". Uninstallation will not continue.

There were 2 files named Uninst.exe
C:\WINDOWS 293KB Application
C:\Program Files\Sym 80KB Application

I got the warning re. the second file about it being a program when trying to delete it- at this stage caution took over and here I am seeking advice from those wiser than I in this strange world of computers!
:confused:
 

TonyKlein

Malware Specialist
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10,392
But nobody's telling you to delete anything.

Have you read these articles?

We're just talking logging in with an Administrator account, that is if you're running Windows 2000, NT, or XP.

Then just proceed to install your application.
 

aspiring

Thread Starter
Joined
May 15, 2001
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Tony

I'm running Windows 98.

I looked at the link you gave above which included advice to look for these files then continueed "Delete them ... I got that information directly from InstallShield about a month ago when we were having a similar problem."

:confused:
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
If you're running Windows 98 these articles unfortunately don't apply.

I found this though, which may provide you with some pointers.
Just disregard the first point, which we've been through.

I'd pay particular attention to points 4 through 6 and points 8 through 10.

Setup initialization errors can be caused by a number of factors. This is a non-exhaustive list of possible resolutions:

-1 Insufficient permissions on the machine. If you are using a Windows NT or a Windows 2000 machine, you need to have administrative permission to run a n InstallShield Professional 6.x setup. Make sure you have the correct permissions.

-2 If you just ran an InstallShield setup, the engine takes a few seconds at the end of the installation to clean up. During this time Ikernel.exe (the engine file) is running in memory from a previous process; that is why you are not allowed to launch another setup. Waiting a few seconds and running the setup again should resolve this.

-3 Check and make sure Ikernel.exe is not in memory. If it is, and not setup is running at the time, end that task.

-4 Clean out the Temp directory.

-5 Delete the Program Files\Common Files\InstallShield\Engine folder and then rerun the setup.

-6 Reinstalling Internet Explorer (IE) 5.x can also repair a number of corrupted/missing core Windows files from your machine, so reinstalling IE 5.x and the NT service pack is also suggested.

-7 You may not have sufficient COM permissions. For information on how to troubleshoot this, see Knowledge Base article

-8 A potential cause is a messing Stdole32.tlb file. This is a core Windows file and should exist on your machine. Make sure that if you get this file from another machine, the machine is running the same operating system as the target machine.

-9 If you are trying to install to a Windows 98 machine, download and run DCom98.exe from the following site: http://www.microsoft.com/com/dcom/dcom98/download.asp.

-10 Make sure that you are using the latest version of the InstallShield engine.

Good luck,
 

aspiring

Thread Starter
Joined
May 15, 2001
Messages
10
Tony:

I'm truly amazed at the amount of help freely provided-

Huge Thanks- I'll log off now and work my way through your suggestions.

Regards- Lynton
 
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