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Unresponsive machine - Very High CPU Usage

Discussion in 'Windows XP' started by ashishkrishnan, Oct 15, 2008.

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  1. ashishkrishnan

    ashishkrishnan Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
    2
    I am facing a high CPU usage on my Compaq Presario from the last 2 days.

    The system takes a long time to reboot.

    The system becomes unresponsive very often.

    The songs that i play on winamp or any other media players tend to skip like a corrupted CD.

    Will somebody here help me solve this problem please? I am including my hijack log with this. THank you all very much.


    EXCUSE MY ENGLISH PLEASE



    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 3:01:52 AM, on 10/16/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\PROGRA~1\AVG\AVG8\avgemc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\AVG\AVG8\avgtray.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
    C:\Program Files\Windows Live\Messenger\usnsvc.exe
    C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://in.rediff.com/index.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://in.rediff.com/index.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R3 - Default URLSearchHook is missing
    O1 - Hosts: 203.27.235.25 www.payseal.icicibank.com
    O1 - Hosts: 210.210.19.82 www.sifymall.com
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O3 - Toolbar: (no name) - {1962c5bc-e475-465b-823b-133e711bceb9} - (no file)
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\WINDOWS\system32\shdocvw.dll
    O9 - Extra button: Xstream Radio - {7A0815F1-6B65-4e3a-B198-709807B4042A} - C:\Program Files\XstreamRadio 3.02\RadioHelper.dll
    O9 - Extra 'Tools' menuitem: Xstream Radio - {7A0815F1-6B65-4e3a-B198-709807B4042A} - C:\Program Files\XstreamRadio 3.02\RadioHelper.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activatemydsl.airtelbroadband.in/Ai...ads/tgctlcm.cab
    O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.aajtak.com/wfplayer/tdserver.cab
    O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
    O16 - DPF: {1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
    O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
    O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
    O16 - DPF: {3D3BF1F8-9696-4A5E-B4F1-49101C997B70} (VaxSIPUserAgentCAB Control) - http://www.earthcaller.com/VaxSIPUserAgentCAB.cab
    O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/as...abs/tgctlsr.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
    O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://go.divx.com/plugin/DivXBrowserPlugin.cab
    O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
    O16 - DPF: {734F9B2D-283D-11D4-A58A-0048546BCAF4} (B2Mixer Class) - http://www.momix.co.uk/bin/beat2000.cab
    O16 - DPF: {7F8C8173-AD80-4807-AA75-5672F22B4582} (ICSScanner Class) - http://download.zonelabs.com/bin/promotion...canner37520.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {A2D93C25-075D-492D-ACDF-1E1243EA55E7} (nmLiteCtl Class) - http://www.click2call.com/nmLiteAtl.cab
    O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx
    O16 - DPF: {BADA82CB-BF48-4D76-9611-78E2C6F49F03} (BolDownloader Control) - http://messenger.rediff.com/newbol/Bol.CAB
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - AppInit_DLLs: avgrsstx.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: Pml Driver HPZ12 - Unknown owner - C:\WINDOWS\system32\HPZipm12.exe (file missing)
    O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program Files\Sygate\SPF\smc.exe

    --
    End of file - 7923 bytes
     
  2. cybertech

    cybertech Moderator

    Joined:
    Apr 16, 2002
    Messages:
    69,447
    Hi, Welcome to TSG!!


    Run HJT again and put a check in the following:

    R3 - Default URLSearchHook is missing
    O3 - Toolbar: (no name) - {1962c5bc-e475-465b-823b-133e711bceb9} - (no file)

    Close all applications and browser windows before you click "fix checked".


    Did you set up the hosts file?
    O1 - Hosts: 203.27.235.25 www.payseal.icicibank.com
    O1 - Hosts: 210.210.19.82 www.sifymall.com
     
  3. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,654
    Can you post the specs of your Compaq Presario:

    Model number?

    Processor type and speed?

    Amount of RAM?

    -------------------------------------------------------------

    Surprisingly, the O4 startup list in your computer looks very good, compared to the bloated startup lists that I normally have to deal with.

    AVG8_TRAY and ctfmon.exe need to load and run.

    Yahoo! Pager and msnmsgr do not, unless you specifically want them to.

    You can go into their tools/options/preferences settings and disable them from loading and running, and then you can manually start them when you're ready to use them.

    -------------------------------------------------------------

    Click Start - Run, type in SERVICES.MSC and then click OK.

    When the Services window opens and you've expanded it, double-click on:

    ATI HotKey Poller

    ATI Smart

    InstallDriver Table Manager

    Pml Driver HPZ12


    Change the setting from "Automatic" to "Manual" and then click Apply. You have to do one at a time.

    Close the Services window and then restart.

    -------------------------------------------------------------

    After you've completed the instructions in posts #2 and #3, post a new HijackThis log here.

    -------------------------------------------------------------
     
  4. ashishkrishnan

    ashishkrishnan Thread Starter

    Joined:
    Oct 15, 2008
    Messages:
    2
    Dear Sir,

    I am extremely sorry for my late reply. I was not in town for a few days.

    Sir, the problem was that one of my drivers was running on the PIO mode. I searched the net and found some software which changed my driver to ULTRA DMA mode. The machine seems to be working fine now.

    Sir, I have changed those 4 services to manual.

    Sir, i did not set up those host files. I do use my bank account online but i do not know much about computers.

    Sir, thank you very, very much for the reply. I was so happy that someone replied to my post.

    May God bless you and your family.

    Sir, please excuse my english

    With Regards,
    Ashish
     
  5. cybertech

    cybertech Moderator

    Joined:
    Apr 16, 2002
    Messages:
    69,447
    You're welcome! Thanks for the reply. (y)
     
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