Unresponsive?

[blues_harp28]

The next time it happens - run Mini Toolbox and post the Event Viewer log file.
Download Mini Tool Box
Download to your desktop.
Double Click on the Mini Toolbox icon.
Put a Tick in
List Last 10 Event Viewer Errors
Leave the Tick in Only Problems - under List Devices
Click Go and let it scan your Pc.
It will then open in Notepad - copy and paste the log file here.

 

[Himi]

MiniToolBox by Farbar Version: 17-06-2016
Ran by huime (administrator) on 25-11-2020 at 13:20:02
Running from "C:\Users\huime\OneDrive\Desktop"
Microsoft Windows 10 Pro (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/24/2020 11:47:30 PM) (Source: Application Error) (User: )
Description: Faulting application name: Blitz.exe, version: 1.13.42.0, time stamp: 0x5f2828cc
Faulting module name: blitz_core.node, version: 0.0.0.0, time stamp: 0x5faeca5d
Exception code: 0xc0000409
Fault offset: 0x0001ee8f
Faulting process id: 0x3c98
Faulting application start time: 0xBlitz.exe0
Faulting application path: Blitz.exe1
Faulting module path: Blitz.exe2
Report Id: Blitz.exe3
Faulting package full name: Blitz.exe4
Faulting package-relative application ID: Blitz.exe5

Error: (11/24/2020 10:14:43 PM) (Source: Application Error) (User: )
Description: Faulting application name: Blitz.exe, version: 1.13.39.0, time stamp: 0x5f2828cc
Faulting module name: CoreMessaging.dll, version: 10.0.19041.546, time stamp: 0x81435f0e
Exception code: 0xc0000602
Fault offset: 0x0000f662
Faulting process id: 0x558
Faulting application start time: 0xBlitz.exe0
Faulting application path: Blitz.exe1
Faulting module path: Blitz.exe2
Report Id: Blitz.exe3
Faulting package full name: Blitz.exe4
Faulting package-relative application ID: Blitz.exe5

Error: (11/24/2020 07:22:20 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -550.

Error: (11/24/2020 12:24:19 AM) (Source: Application Error) (User: )
Description: Faulting application name: Blitz.exe, version: 1.13.39.0, time stamp: 0x5f2828cc
Faulting module name: blitz_core.node, version: 0.0.0.0, time stamp: 0x5faeca5d
Exception code: 0xc0000409
Fault offset: 0x0001ee8f
Faulting process id: 0x43c0
Faulting application start time: 0xBlitz.exe0
Faulting application path: Blitz.exe1
Faulting module path: Blitz.exe2
Report Id: Blitz.exe3
Faulting package full name: Blitz.exe4
Faulting package-relative application ID: Blitz.exe5

Error: (11/23/2020 02:05:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: Blitz.exe, version: 1.13.39.0, time stamp: 0x5f2828cc
Faulting module name: blitz_core.node, version: 0.0.0.0, time stamp: 0x5faeca5d
Exception code: 0xc0000409
Fault offset: 0x0001ee8f
Faulting process id: 0x3f20
Faulting application start time: 0xBlitz.exe0
Faulting application path: Blitz.exe1
Faulting module path: Blitz.exe2
Report Id: Blitz.exe3
Faulting package full name: Blitz.exe4
Faulting package-relative application ID: Blitz.exe5

Error: (11/22/2020 11:43:27 PM) (Source: Application Hang) (User: )
Description: The program Blitz.exe version 1.13.39.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 22f8

Start Time: 01d6c0e61ee17c12

Termination Time: 4294967295

Application Path: C:\Users\huime\AppData\Local\Programs\Blitz\Blitz.exe

Report Id: a53cd72e-766d-48b7-9aad-bbd32ba903cb

Faulting package full name:

Faulting package-relative application ID:

Hang type: Blitz.exe0

Error: (11/22/2020 11:43:24 PM) (Source: Application Hang) (User: )
Description: The program Garena.exe version 2019.9.26.1823 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 4aa8

Start Time: 01d6c0c2d4a49d8a

Termination Time: 4294967295

Application Path: D:\Garena\Garena\Garena.exe

Report Id: 830a6ff8-0592-4bbd-88e0-b86df0472224

Faulting package full name:

Faulting package-relative application ID:

Hang type: Garena.exe0

Error: (11/22/2020 11:38:09 PM) (Source: Microsoft-Windows-Defrag) (User: )
Description: The storage optimizer couldn't complete retrim on Local Disk (D because: The operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (11/22/2020 10:09:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: Blitz.exe, version: 1.13.39.0, time stamp: 0x5f2828cc
Faulting module name: blitz_core.node, version: 0.0.0.0, time stamp: 0x5faeca5d
Exception code: 0xc0000409
Fault offset: 0x0001ee8f
Faulting process id: 0x3610
Faulting application start time: 0xBlitz.exe0
Faulting application path: Blitz.exe1
Faulting module path: Blitz.exe2
Report Id: Blitz.exe3
Faulting package full name: Blitz.exe4
Faulting package-relative application ID: Blitz.exe5

Error: (11/22/2020 02:26:21 AM) (Source: Application Hang) (User: )
Description: The program VALORANT-Win64-Shipping.exe version 4.23.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 14d0

Start Time: 01d6c02c54688f3c

Termination Time: 4294967295

Application Path: D:\Riot Games\VALORANT\live\ShooterGame\Binaries\Win64\VALORANT-Win64-Shipping.exe

Report Id: bc2b1baf-4b9a-46b9-920d-f514ef58761b

Faulting package full name:

Faulting package-relative application ID:

Hang type: VALORANT-Win64-Shipping.exe0


System errors:
=============
Error: (11/25/2020 01:19:27 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:02:42 pm on ‎25/‎11/‎2020 was unexpected.

Error: (11/25/2020 02:51:38 AM) (Source: DCOM) (User: DESKTOP-63OQULQ)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/25/2020 02:51:38 AM) (Source: DCOM) (User: DESKTOP-63OQULQ)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/25/2020 02:51:38 AM) (Source: DCOM) (User: DESKTOP-63OQULQ)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/25/2020 02:51:38 AM) (Source: DCOM) (User: DESKTOP-63OQULQ)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/25/2020 02:51:38 AM) (Source: DCOM) (User: DESKTOP-63OQULQ)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/25/2020 02:51:38 AM) (Source: DCOM) (User: DESKTOP-63OQULQ)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/25/2020 02:51:38 AM) (Source: DCOM) (User: DESKTOP-63OQULQ)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/25/2020 02:51:38 AM) (Source: DCOM) (User: DESKTOP-63OQULQ)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error: (11/25/2020 02:51:38 AM) (Source: DCOM) (User: DESKTOP-63OQULQ)
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}


Microsoft Office Sessions:
=========================
Error: (11/24/2020 11:47:30 PM) (Source: Application Error)(User: )
Description: Blitz.exe1.13.42.05f2828ccblitz_core.node0.0.0.05faeca5dc00004090001ee8f3c9801d6c26c30e9dc7fC:\Users\huime\AppData\Local\Programs\Blitz\Blitz.exe\\?\C:\Users\huime\AppData\Local\Programs\Blitz\resources\helper\blitz_core.nodef60418d0-9385-4be5-aea2-4e227d532f58

Error: (11/24/2020 10:14:43 PM) (Source: Application Error)(User: )
Description: Blitz.exe1.13.39.05f2828ccCoreMessaging.dll10.0.19041.54681435f0ec00006020000f66255801d6c26c215b2128C:\Users\huime\AppData\Local\Programs\Blitz\Blitz.exeC:\Windows\SYSTEM32\CoreMessaging.dllcd701021-d927-488f-a707-74e4729ba130

Error: (11/24/2020 07:22:20 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: -550

Error: (11/24/2020 12:24:19 AM) (Source: Application Error)(User: )
Description: Blitz.exe1.13.39.05f2828ccblitz_core.node0.0.0.05faeca5dc00004090001ee8f43c001d6c1b0bc1475c6C:\Users\huime\AppData\Local\Programs\Blitz\Blitz.exe\\?\C:\Users\huime\AppData\Local\Programs\Blitz\resources\helper\blitz_core.node9adc6c1a-9861-4bd7-842c-3d0ae9c815c5

Error: (11/23/2020 02:05:45 AM) (Source: Application Error)(User: )
Description: Blitz.exe1.13.39.05f2828ccblitz_core.node0.0.0.05faeca5dc00004090001ee8f3f2001d6c0e6559aeb68C:\Users\huime\AppData\Local\Programs\Blitz\Blitz.exe\\?\C:\Users\huime\AppData\Local\Programs\Blitz\resources\helper\blitz_core.nodeff939d30-5392-4ca5-a381-ebb0830273fd

Error: (11/22/2020 11:43:27 PM) (Source: Application Hang)(User: )
Description: Blitz.exe1.13.39.022f801d6c0e61ee17c124294967295C:\Users\huime\AppData\Local\Programs\Blitz\Blitz.exea53cd72e-766d-48b7-9aad-bbd32ba903cbTop level window is idle

Error: (11/22/2020 11:43:24 PM) (Source: Application Hang)(User: )
Description: Garena.exe2019.9.26.18234aa801d6c0c2d4a49d8a4294967295D:\Garena\Garena\Garena.exe830a6ff8-0592-4bbd-88e0-b86df0472224Top level window is idle

Error: (11/22/2020 11:38:09 PM) (Source: Microsoft-Windows-Defrag)(User: )
Description: retrimLocal Disk (DThe operation requested is not supported by the hardware backing the volume. (0x8900002A)

Error: (11/22/2020 10:09:22 PM) (Source: Application Error)(User: )
Description: Blitz.exe1.13.39.05f2828ccblitz_core.node0.0.0.05faeca5dc00004090001ee8f361001d6c0d1361f1542C:\Users\huime\AppData\Local\Programs\Blitz\Blitz.exe\\?\C:\Users\huime\AppData\Local\Programs\Blitz\resources\helper\blitz_core.node95a4c5e2-a247-45fd-8446-264f5c4f3f65

Error: (11/22/2020 02:26:21 AM) (Source: Application Hang)(User: )
Description: VALORANT-Win64-Shipping.exe4.23.1.014d001d6c02c54688f3c4294967295D:\Riot Games\VALORANT\live\ShooterGame\Binaries\Win64\VALORANT-Win64-Shipping.exebc2b1baf-4b9a-46b9-920d-f514ef58761bTop level window is idle


========================= Devices: ================================


**** End of log ****

 

[blues_harp28]

Most of the errors shown in event viewer under application and system, particularly at start up, are noted and the system moves on with no problems.
Your listed error obviously relate to
'Application Path: C:\Users\huime\AppData\Local\Programs\Blitz\Blitz.exe'
As you can see it is related to your gaming programs.

 

[Himi]

So what do I do?

 

[blues_harp28]

The errors listed relate to gaming - is this when the problem occurs?
An intermittent error that causes the system to freeze, are the hardest to solve.
I am not a gamer - update/re-install the games.
Also run Windows 10 memory tool
In the search box, type mdsched.exe

 

[Himi]

The freezing occured just now when I was in a zoom call. As for the memory tool no error was found.

 

[blues_harp28]

Run CHKDSK C: /R
In the Search > Type > cmd
Right click on cmd select Run as Administrator.
In the Command Prompt window - Type [copy and paste]
CHKDSK C: /R
Press Enter
As the C: drive is in use - let it reboot your pc to start the scan.

What is chkdsk and how to run it.
https://askleo.com/chkdsk_what_is_it_and_how_do_i_run_it/