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unsent e-mail in outlook express that won't delete

Discussion in 'Web & Email' started by rubeckf, Oct 19, 2003.

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  1. rubeckf

    rubeckf Thread Starter

    Joined:
    Jul 1, 2003
    Messages:
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    First Name:
    Ruth
    For several months there has been an unsent e-mail that says it can't be sent to the address. Every time outlook express is opened it tries to send it and I can't get it deleted. Is there a way?? Thanks for any help on this.
     
  2. BillC

    BillC

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    May 28, 2003
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    Forgive me for asking the obvious, but have you actually opened your outbox, highlighted the e-mail,and clicked on delete and it still remains in there?
     
  3. rubeckf

    rubeckf Thread Starter

    Joined:
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    First Name:
    Ruth
    yes, several times. Now when it says there's mail in your outbox that hasn't been sent, do you want to send it now? I just say no and go on. This happens each time I go on there. I've tried everything I know to do.
     
  4. BillC

    BillC

    Joined:
    May 28, 2003
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    I've never come across this one before and don't know if this will work, but go to your OE outbox, right click on the e-mail and then click on "move to folder" [choose a folder other than 'outbox']and see if that works. It is worth a try, huh?
     
  5. sekirt

    sekirt

    Joined:
    Mar 28, 2003
    Messages:
    3,998
    Corrupted file may be the cause.
    1) take any emails you want to keep out of outbox.
    2) be sure OE is closed
    3) This is the DBX file you need to delete:
    OUTBOX.DBX

    Here is where it is located (Win 98). XP will be different:
    C:\WINDOWS\APPLICATION DATA\IDENTITIES\unique long number\MICROSOFT\OUTLOOK EXPRESS\xxxxx.DBX

    Use FIND by typing in *.DBX to get your location. Then navigate there with Windows Explorer and delete it.

    Outlook Express will rebuild a new file when you run it next time.
    sekirt
     
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