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Unstable broadband. AAARUGH!

Discussion in 'Web & Email' started by jmc, Oct 18, 2003.

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  1. jmc

    jmc Thread Starter

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    I've had broadband service (BT, ADSL USB modem) for about a month. Suddenly, a couple of days ago, it became unstable. Now I'm lucky if I can keep the link up for 10 minutes.

    It appears to be losing signal - the up/down arrows that BT uses will go brown, then often go back green but the damage has been done - the link drops.

    I'm new to broadband, and don't know where to look for the problem. Could it be the filter? Modem? Lines should be OK, it was working fine before.

    What sort of system configuration changes could cause this problem? What sort of things should I look for in the configuration?

    I'm running ZoneAlarm and Norton Antivirus. AdAware 6 and Spybot, as well as TDS-3, report there are no trojans, viruses, or spyware on my machine.

    I've tried uninstalling the modem, rebooting, reinstalling the modem. This helped for an hour or so. I've just fully uninstalled ZA and reinstalled it.

    I've been trying to complete updates on my rather large website, and need this link up and stable to do it. Any and all help, advice, etc is appreciated!
     
  2. buddhafabio

    buddhafabio

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    try to reset the modem
     
  3. jmc

    jmc Thread Starter

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    I did. The method BT recommended to me to reset the modem is what I said: remove it using the "remove/eject USB" dialog, unplug the USB port (leaving the modem port connected). Reboot the computer, then plug the USB back in to the modem.

    This helped for about an hour, then the link started dropping again.
     
  4. buddhafabio

    buddhafabio

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    how about in the modem menu options is there one?? i think this is one of the reasons people suggest using eithernet modems.
     
  5. jmc

    jmc Thread Starter

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    probably. There's not much I can set on the modem, the software included generally just shows the settings, without the option to adjust them.

    At any rate, it seems to have stabilized. I'm wondering if I had a corrupted file somewheres, since upgrading my WMP from 7.1 to 9 seems to have stabilized the connection.
     
  6. dvk01

    dvk01 Moderator Malware Specialist

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    First Name:
    Derek
    It's most likely BT problems

    it's not called BT opewoe for nothing :D
     
  7. jmc

    jmc Thread Starter

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    Yea, I shouldn't have spoke so soon, after a while I couldn't get anythign to work. Just finished reinstalling the software. Hopefully it'll hold stable long enoough for me to complain via BT Help, since I don't feel like waiting 45 minutes to use the phone support.

    At any rate, how do I tell the difference between problems at the ISP end and problems with my system (which is probably in sore need of a reformat/reinstall)?
     
  8. jmc

    jmc Thread Starter

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    Well, reinstalling the software didn't work. Reformatting the bloody OS didn't work either, so I guess it is indeed BT OpenWoe's problem. I look forward to spending 45 minutes waiting for a tech tomorrow...
     
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