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unwanted web page

Discussion in 'Web & Email' started by whiz121, Jul 23, 2013.

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  1. whiz121

    whiz121 Thread Starter

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    Windows xp, ie8.

    I have been getting //rvzr-a.akamaihd.net coming up on my pc and I cannot see how to get rid of it, apart from the cancel X at the top of the screen.
    Where is it coming from and can I stop it as it takes over the computer when loading.

    :(
     
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  3. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,191
    Hi, check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
    =====
    Download Security Check by screen317 from.
    http://screen317.spywareinfoforum.org/
    Or
    http://www.bleepingcomputer.com/download/securitycheck/

    Save it to your Desktop.
    Double click the install icon.
    A command Prompt window will open.
    Let it scan the Pc - press any key when asked.
    It should now open in Notepad.
    Copy and Paste the result of the scan in the reply box below.

    The saved log will be called checkup.txt.
     
  4. Couriant

    Couriant James Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    31,756
    Are you talking about the first page, as in the home page?
     
  5. whiz121

    whiz121 Thread Starter

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    Messages:
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    No, I can sort that. It's when I select to sign into my web mail (TALKTALK) that this always pops up and sometimes on other web sites.
    Brian
     
  6. Couriant

    Couriant James Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    31,756
    It sounds like you have a browser hijacker so I will get this moved to malware forum for confirmation.
     
  7. blues_harp28

    blues_harp28 Trusted Advisor

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    Hi whiz121, if you still need help - posting the log files from post # 2 would be a good start.
     
  8. whiz121

    whiz121 Thread Starter

    Joined:
    Jul 23, 2013
    Messages:
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    Hi thanks, I am new to this forum and a little worried about putting traces onto my computer.
    However, the comment above said I have a web malware that's is hijacking my web sounds to be getting near the truth, so for the moment thanks, but I will wait awhile.

    Brian
     
  9. whiz121

    whiz121 Thread Starter

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    This sounds more promising, I hope we get an answer.

    Brian
     
  10. blues_harp28

    blues_harp28 Trusted Advisor

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    Hi whiz121 - before you post any of the log files here [post # 2] you can see what it is that you are posting.
    But without seeing the log files we can only guess what the problem might be.

    All the programs and log files can be removed from your Pc after we have used them.
     
  11. whiz121

    whiz121 Thread Starter

    Joined:
    Jul 23, 2013
    Messages:
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    Results of screen317's Security Check version 0.99.73
    Windows XP Service Pack 3 x86
    Internet Explorer 8
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Disabled!
    Norton Internet Security
    Prevx 3.0
    `````````Anti-malware/Other Utilities Check:`````````
    Java(TM) 6 Update 24
    Java version out of Date!
    Adobe Reader 8 Adobe Reader out of Date!
    Mozilla Firefox (for.)
    ````````Process Check: objlist.exe by Laurent````````
    Norton ccSvcHst.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C:: 9%
    ````````````````````End of Log``````````````````````







     
  12. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    18,191
    Adobe reader out of Date!
    http://get.adobe.com/reader/
    Untick the free McAfee scan before downloading Adobe

    Java version out of Date!
    http://www.java.com/en/
    ======
    Download MalwareBytes and SuperAntiSpyware to your desktop.
    Download the Free versions of both programs.

    MalwareBytes
    SuperAntiSpyware

    Once they are downloaded to your desktop.
    Close all open browser windows.

    MalwareBytes
    Click on the Install icon - allow it to update during the install process.
    Start Malwarebytes Anti-Malware.
    Click on Scanner > then quick scan > then Scan.
    Any infections or problems will be highlighted in red.
    After the scan is finished - Click - Show Results.
    Check that all entries are selected.
    Click - Remove Selected.
    When it has finished removing the malware - it will open a log file in Notepad.
    Copy and paste the log file.

    You may be prompted to restart to finish the removal process.
    If that is the case - restart your Pc.
    Then start Malwarebytes again.
    Click on the Logs Tab.
    Highlight the scan log entry.
    Click - Open.
    The scan log will appear in Notepad.
    Copy and paste it in your next post.

    SuperAntiSpyware
    Click on the install icon - allow it to update during the install process.
    Select the Quick Scan option.
    Click Scan your Computer.
    Any infections or problems will be highlighted in red.
    After the scan is finished.
    Click Continue.
    Check that everything is listed.
    Click Remove Threats.
    Click OK - then click Finish
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.
     
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