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Update issue

Discussion in 'Windows XP' started by neve72, Dec 21, 2010.

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  1. neve72

    neve72 Thread Starter

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    Hi everyone I am having trouble updating my windows. The picture below should describe what is wrong. Any help is greatly appreciated.

    [​IMG]
     
  2. gfne

    gfne

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    Oct 28, 2010
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    Usually, the cause isn't written here. We need to do some legwork to find it.

    Please right click my computer, click manage, expand event viewer, and expand each subsection and look for any events (open them one by one on the right side) that correspond to the reason for the update failing and post it here.
     
  3. neve72

    neve72 Thread Starter

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    This is the most recent. I'm not sure if I'm posting the right thing.

    [​IMG]
     
  4. gfne

    gfne

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    Two things. I'm thinking, off the top of my head, either that the windows installer service is disabled. Or, the reason is given inside of the C:\WINDOWS\TEMP\dd_NET_Framework20_Setup1539.txt

    Hold down the Start button on the keyboard and press R, release, type in services.msc and search for the windows installer service and see if its disabled.

    Also, please attach the C:\WINDOWS\TEMP\dd_NET_Framework20_Setup1539.txt file.
     
  5. neve72

    neve72 Thread Starter

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    The windows installer is not disabled. How do I get that txt file ?
     
  6. neve72

    neve72 Thread Starter

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  7. gfne

    gfne

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    What I got was an exe file. Try using the "go advanced" to attach the file?
     
  8. neve72

    neve72 Thread Starter

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    Im sorry, try this one.
    <moderator edit to remove link that is giving virus alert warnings>
     
  9. dvk01

    dvk01 Moderator Malware Specialist

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    First Name:
    Derek
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