Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19042, Installed 20210405135049.000000-300
Processor: AMD E1-2100 APU with Radeon(TM) HD Graphics, AMD64 Family 22 Model 0 Stepping 1, CPU Count: 2
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon HD 8210, 512 MB
Hard Drives: C: 475 GB (448 GB Free);
Motherboard: ECS KBN-I, ver 1.0, s/n To be filled by O.E.M.
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To be filled by O.E.M.
Antivirus: Windows Defender, Enabled and Updated
Even though I am connected to the Internet via the RJ 45 Ethernet cable connected directly from the modem/router from AT&T I still cannot check for Windows 10 updates. Here is the error message I get: "We couldn't check for updates, because you aren't connected to the Internet. Make sure you have a cellular data or Wi-Fi connection and try again". Windows 10 is ignoring my connection using Ethernet hardwired to the computer. It is looking for a Wi-Fi connection. I installed Windows 10 Pro version 1903. After I completed the installation I installed the wireless Internet USB dongle that doubles as a Blue Tooth device as well. No problems with wireless Internet OR Blue Tooth when running version 1903. I had a lot of updates to do, and for some reason along the way my wireless Internet and Blue Tooth stopped working. I had to hook up my wired mouse and keyboard to get control back. I would like to get my wireless Internet and Blue Tooth capability back, but more importantly I want to force Windows 10 update to see and use my Ethernet connection to get updates. I am obviously on the Internet using Ethernet to write to you. I have no trouble with any Web site EXCEPT Windows updates going through Settings, Update & Security, Check for Updates. I think I'm at version 20H2 now by downloading Windows 10 from the Microsoft page using the installation tool onto a USB flash drive, and then "resetting" Windows with the 20H2 version. Even though Windows has been reset to the latest version I still have this same problem, "Ignoring my Ethernet connection and instead still looking for a Wi-Fi network connection". If I could get my Wi-Fi dongle to work again that might get me back into Windows update, but I would still like Ethernet to work for updates as a sure way to updates if other methods fail; like my situation is now.
Any help would be greatly appreciated. Thank you in advance.
Sincerely, dukecem
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19042, Installed 20210405135049.000000-300
Processor: AMD E1-2100 APU with Radeon(TM) HD Graphics, AMD64 Family 22 Model 0 Stepping 1, CPU Count: 2
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon HD 8210, 512 MB
Hard Drives: C: 475 GB (448 GB Free);
Motherboard: ECS KBN-I, ver 1.0, s/n To be filled by O.E.M.
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To be filled by O.E.M.
Antivirus: Windows Defender, Enabled and Updated
Even though I am connected to the Internet via the RJ 45 Ethernet cable connected directly from the modem/router from AT&T I still cannot check for Windows 10 updates. Here is the error message I get: "We couldn't check for updates, because you aren't connected to the Internet. Make sure you have a cellular data or Wi-Fi connection and try again". Windows 10 is ignoring my connection using Ethernet hardwired to the computer. It is looking for a Wi-Fi connection. I installed Windows 10 Pro version 1903. After I completed the installation I installed the wireless Internet USB dongle that doubles as a Blue Tooth device as well. No problems with wireless Internet OR Blue Tooth when running version 1903. I had a lot of updates to do, and for some reason along the way my wireless Internet and Blue Tooth stopped working. I had to hook up my wired mouse and keyboard to get control back. I would like to get my wireless Internet and Blue Tooth capability back, but more importantly I want to force Windows 10 update to see and use my Ethernet connection to get updates. I am obviously on the Internet using Ethernet to write to you. I have no trouble with any Web site EXCEPT Windows updates going through Settings, Update & Security, Check for Updates. I think I'm at version 20H2 now by downloading Windows 10 from the Microsoft page using the installation tool onto a USB flash drive, and then "resetting" Windows with the 20H2 version. Even though Windows has been reset to the latest version I still have this same problem, "Ignoring my Ethernet connection and instead still looking for a Wi-Fi network connection". If I could get my Wi-Fi dongle to work again that might get me back into Windows update, but I would still like Ethernet to work for updates as a sure way to updates if other methods fail; like my situation is now.
Any help would be greatly appreciated. Thank you in advance.
Sincerely, dukecem