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Updates not Installing

Discussion in 'Windows 10' started by PabloMontoya, Sep 17, 2019.

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  1. PabloMontoya

    PabloMontoya Thread Starter

    Joined:
    Sep 16, 2019
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    Hi, I just got a new computer. Here are the system specifications: Lenovo T420, quad core processor, 8 gb ram, and running Windows 10.

    When I turned it on, it couldn't do updates. Here is the error message:

    "There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:

    DigitalPersona, Inc. - Biometric - 6/11/2018 12:00:00 AM - 1.7.0.402 - Error 0x80248007
    Intel Corporation driver update for Intel(R) HD Graphics 3000 - Error 0x80248007
    Synaptics - Mouse - 9/19/2016 12:00:00 AM - 19.0.17.115 - Error 0x80248007"

    What should I do?
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
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    Did the Lenovo T420 come with Windows 10 installed
    You say
    when did you get the computer please

    It is unusual to encounter such error on a new computer, if by - just got new - you mean within a week or so
    The common cause of the error is the failure of windows updates - checks to verify the licensing of 10

    I presume you were connected to the internet throughout the attempted update procedure.
     
  3. Goddess-Bastet

    Goddess-Bastet

    Joined:
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    First Name:
    Virginia
    Have you tried resetting the update components?
    Open cmd prompt/powershell with admin & enter:
    net stop wuauserv
    net stop cryptSvc
    net stop bits

    Also try to rename the SoftwareDistribution folder and Catroot2 folder using the below commands.
    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    ren C:\Windows\System32\catroot2 Catroot2.old
    Restart the PC & try updating again.

    Try regedit in the search bar & right click on it to choose run as admin, then find: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate & delete the entries WUServer and WIStatusServer in the right pane.

    Restart the computer and try to install the updates again.
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    On a new computer -such action should not be necessary.
    especially the suggested regedit

    Also
    I will stand corrected but I thought that the folder should NOT be re-named
    My understanding is that whilst the folder is automatically recreated by windows, if necessary, this is not the case if it is re-named.
     
    Last edited: Sep 18, 2019
  5. Goddess-Bastet

    Goddess-Bastet

    Joined:
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    I’m sure it’s worth a try whether the PC is new or old. :)
     
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