1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Upgrading router and pppoe not working

Discussion in 'Networking' started by warpdesign, Dec 20, 2009.

Thread Status:
Not open for further replies.
Advertisement
  1. warpdesign

    warpdesign Thread Starter

    Joined:
    Dec 20, 2009
    Messages:
    2
    I'm uprading routers from a Dlink that is 802.11b to a new one that is 802.11N. The old router works just fine. The new router will not connect to my ISP via PPPoE. It just says 'disconnecting' in the status when you click connect. I've ensured that all my settings are the same from my old router. I called Dlink support and the mean man in India said that the reason it can't connect is because my modem isn't "bridged" and that I need to call my ISP to have them 'bridge' my modem. I've never heard of this before. Does anyone know what that means and if that is indeed correct? I tried explaining that my old Dlink router works with my modem just fine so unless there is some major difference between the way they work I don't think that is the problem. I'm not sure he understood me though. Please help! Thanks.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    First off, let's see a screen shot of the old router's WAN configuration page to start.


    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,169
    First Name:
    Terry
    What is the brand and model of your modem?

    If it is a modem only did you power cycle (unplug for 30 seconds) it when switching routers?

    If it is a modem/router combination unit its router may be using the same LAN IP addresses as your new router. The information John requested should help resolve this question.
     
  4. warpdesign

    warpdesign Thread Starter

    Joined:
    Dec 20, 2009
    Messages:
    2
    Thanks for the replies, I was finally able to get it to work though :D

    I was convinced the router was bad and I needed to return it to the store. My final attempt to get it to work was to press the reset button to get it back to factory defaults and start from scratch. For some reason that slapped it in the head and made it start working all of a sudden. For future reference it was a DLink router. Thanks.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/887085

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice