brodie1600
Thread Starter
- Joined
- Aug 19, 2008
- Messages
- 103
I noticed an update was available for my OS after discovering some features in a game were unavailable for my current version of Windows 10 Home (version 1909). When I click "Check for updates", it says I'm up to date, but I see right below that that there's a feature update to version 2004 and that the "May 2020 update is on it's way". I attempted to manually update by first downloading the Windows 10 Update Assistant. Let me explain how it's been working from this point on:
I should also mention that the first time I tried to run this setup, before even rebooting, it prompted me that I would need to do a fresh install and that I could not keep my files and apps. I figured out this was due to my ProgramFilesDir and ProgramFilesDir (x86) set to my D: HDD drive instead of my C: SSD drive which contains my OS. I changed this in regedit and I was able to make it through the initial setup. Not sure if that has anything to do with why I can't complete the update.
TSGinfo specs below (note I also have AVG AntiVirus installed alongside Spybot):
- Windows finishes the initial setup within the OS and reboots.
- After rebooting, it begins to install the update - prompting me that my PC will reboot several times. It gets to about 25-30% and reboots the first time.
- After it comes back, it continues installing and gets to about 50-60% and reboots again. It comes back to the same screen and continues installing until it reboots for a third time about 10 seconds later.
- After this reboot, it does not return to me to the OS install screen, but instead reboots immediately after BIOS attempts to return to the install.
- After this reboot, and immediately following the BIOS screen, it says at the bottom "Attempting to recover installation..." and reboots for the fifth time.
- After this reboot, it displays "Attempting to recover installation..." for a brief moment, and then says "Undoing changes made to your computer..."
- It reboots for a final time and returns me to my OS where, after logging in, it displays this error screen:
I should also mention that the first time I tried to run this setup, before even rebooting, it prompted me that I would need to do a fresh install and that I could not keep my files and apps. I figured out this was due to my ProgramFilesDir and ProgramFilesDir (x86) set to my D: HDD drive instead of my C: SSD drive which contains my OS. I changed this in regedit and I was able to make it through the initial setup. Not sure if that has anything to do with why I can't complete the update.
TSGinfo specs below (note I also have AVG AntiVirus installed alongside Spybot):
Code:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200428195657.000000-300
Processor: AMD Ryzen 5 2600 Six-Core Processor, AMD64 Family 23 Model 8 Stepping 2, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce RTX 2060 SUPER
Hard Drives: C: 476 GB (200 GB Free); D: 1862 GB (934 GB Free);
Motherboard: ASRock X570 Steel Legend
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Spybot - Search and Destroy, Enabled and Updated