Solved Upgrading Windows 10 to Version 2004

[brodie1600]

I noticed an update was available for my OS after discovering some features in a game were unavailable for my current version of Windows 10 Home (version 1909). When I click "Check for updates", it says I'm up to date, but I see right below that that there's a feature update to version 2004 and that the "May 2020 update is on it's way". I attempted to manually update by first downloading the Windows 10 Update Assistant. Let me explain how it's been working from this point on:

• Windows finishes the initial setup within the OS and reboots.
• After rebooting, it begins to install the update - prompting me that my PC will reboot several times. It gets to about 25-30% and reboots the first time.
• After it comes back, it continues installing and gets to about 50-60% and reboots again. It comes back to the same screen and continues installing until it reboots for a third time about 10 seconds later.
• After this reboot, it does not return to me to the OS install screen, but instead reboots immediately after BIOS attempts to return to the install.
• After this reboot, and immediately following the BIOS screen, it says at the bottom "Attempting to recover installation..." and reboots for the fifth time.
• After this reboot, it displays "Attempting to recover installation..." for a brief moment, and then says "Undoing changes made to your computer..."
• It reboots for a final time and returns me to my OS where, after logging in, it displays this error screen:
  
  

I've tried running this setup from the Windows 10 Update Assistant AND the Media Creation Tool, both by running the .exe from the desktop and running it from a USB install. I'd like to do whatever I can to prevent having to do a clean install, as I'd like to keep everything on my drives.

I should also mention that the first time I tried to run this setup, before even rebooting, it prompted me that I would need to do a fresh install and that I could not keep my files and apps. I figured out this was due to my ProgramFilesDir and ProgramFilesDir (x86) set to my D: HDD drive instead of my C: SSD drive which contains my OS. I changed this in regedit and I was able to make it through the initial setup. Not sure if that has anything to do with why I can't complete the update.

TSGinfo specs below (note I also have AVG AntiVirus installed alongside Spybot):

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200428195657.000000-300
Processor: AMD Ryzen 5 2600 Six-Core Processor, AMD64 Family 23 Model 8 Stepping 2, CPU Count: 12
Total Physical RAM: 16 GB
Graphics Card: NVIDIA GeForce RTX 2060 SUPER
Hard Drives: C: 476 GB (200 GB Free); D: 1862 GB (934 GB Free);
Motherboard: ASRock X570 Steel Legend
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Spybot - Search and Destroy, Enabled and Updated

 

[crjdriver]

In-place updates are sometimes problematic. At one time I had a company issued surface tablet that had to update itself at least 5 times before the feature update worked.
If you really really want to avoid a clean install [which IMO would be best] then do a few things prior to attempting the update again;
1 If the system is overclocked, remove any overclocking
2 Uninstall any software that may be conflicting ie AVG. Use only the microsoft defender. If you have something like voodoo shield running, either stop it OR just uninstall for now
3 Run sfc /scannow. Here is a link since this is a two step process;
https://support.microsoft.com/en-us...er-tool-to-repair-missing-or-corrupted-system

Once done, attempt the update again. If it works, great. If it does not work, make an install usb using the media creation tool and clean install.

 

[Couriant]

From what I have read, it's possible that the error is occurring due to a device/driver incompatibility.

I would suggest making sure all your drivers are up to date, and disconnect any USB devices sans keyboard/mouse and try again.

 

[brodie1600]

Thanks for the responses. I removed CPU, RAM, and GPU overclocks. I also uninstalled AVG, Malwarebytes (which I failed to mention I also had installed), and Spybot. I ran DISM and sfc, and it detected an issue and fixed it. I also disabled all non-Microsoft services, disabled all startup programs, and disabled non-essential drivers. Additionally, I uninstalled my NVIDIA graphics driver.

Attempting the update again with the Windows 10 Update Assistant, I ran into the exact same problem. I attempted the update through the setup application on the USB install (created by the Media Creation Tool) and actually got a couple BSODs in the middle of the PC rebooting during setup.

The error code I got was PAGED_FAULT_IN_NONPAGED_AREA, and the error pointed to TPKD.sys. Looking this up online, it seems it's related to an Interlok driver and PACE Anti-Piracy. One of the programs I have installed is Pro Tools, and I think these programs and drivers are necessary to run Pro Tools. I'll attempt to disable and/or uninstall these programs/drivers and attempt the update again.

 

[crjdriver]

I would not waste too much time attempting to update. A clean install with drivers takes all of 40min or so; another hour to reinstall whatever programs you use and done.
I am sure you have already spent more than 2hr attempting the update.

 

[brodie1600]

This seems to have worked!

I uninstalled PACE Anti-Piracy and confirmed TPKD.sys was no longer in the system32/drivers folder. After running the update again through the Upgrade Tool, it completed successfully.



Thanks all for your help

 

[crjdriver]

 

[User55555555587]