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Urg! My Acer Aspire One wireless not working! ><;

Discussion in 'Networking' started by AngelBoots, Jun 12, 2011.

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  1. AngelBoots

    AngelBoots Thread Starter

    Jun 11, 2011
    Here's what's been going on...recently my laptop's wireless has been having problems connecting to our wireless motem, however it was able to connect to a different one that was farther away and have internet access! So we tried reinstalling the driver which required a factory reset on the laptop and well...not only did that NOT help but now it's failing to detect ANY network! Help... (and I've tried to see if it was a worm virus but it seems now, that is not the case.)
  2. pedroguy


    Jan 28, 2001
    Does a factory reset mean that you re-installed the operating system ?
    May we see two things :
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.


    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

    Let&#8217;s take a look at the status of the network adapters

    Device manager:

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.
    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
    4. should be enabled and working properly.
    5. If error code,what is it ?

    It would be best if you could post a screen shot of Device Manager with the Network adapters and Other devices sections expanded.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
  3. AngelBoots

    AngelBoots Thread Starter

    Jun 11, 2011
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Jennifer>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : acer-6e40e97492
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : gateway.2wire.net

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : gateway.2wire.net
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-23-8B-0D-5F-AE
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . :
    Subnet Mask . . . . . . . . . . . :
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . :
    DNS Servers . . . . . . . . . . . :
    Lease Obtained. . . . . . . . . . : Sunday, June 12, 2011 2:34:01 PM
    Lease Expires . . . . . . . . . . : Monday, June 13, 2011 2:34:01 PM

    Ethernet adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad
    Physical Address. . . . . . . . . : 19-02-16-08-01-72

    C:\Documents and Settings\Jennifer>

    Attached Files:

  4. pedroguy


    Jan 28, 2001
    And,was this an operating system re-install.?
    But you are in luck.
    Here is what we know about that Atheros adapter>
    Long and short of it is either a driver issue or encryption.Both of those options are,I beleive,are covered in this attachment.
    Courtesy of ETAF and Terrynet on the Networking Forum:

    Atheros AR5007EG & AR5007
    We have recently been seeing a lot of problems with the above adapters over the last few months, mainly concerning WPA and WPA2 encryption and windows Vista.

    The adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

    Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
    --- Please post back here if that works or does not work.

    Here are a number of possible solutions

    --- 1) In Device Manager right click on the wireless adapter and "update driver." That apparently has worked for some posters.

    --- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section, as some manufactures, appear to now have a working driver available.
    Toshiba - update has worked for some PCs
    HP The latest HP Atheros driver dated Sept 2010 has fixed the issue - so check the driver date, However, that does NOT apply to all HPs / Compaqs machines
    - the poster did an online scan for driver updates on the HP website here HP Product Detection which resulted in a solution. Solved: Can't connect to internet wirelessly - Atheros AR5007 Wifi through Clear Comm - Tech Support Guy Forums

    If you can post the Make and EXACT model of your PC here, along with the windows version you have and we will see if we can find the driver and will post a link as a reply here.

    --- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

    --- 4) A few posters here with the same issue have found that the driver from this site ATHEROS drivers for Microsoft Windows resolved the issue
    Threads are here
    Solved: Public Network - Access: Local Only (Please help!) - Tech Support Guy Forums
    Solved: NetGear WNDR3700 Incompatibilty W/ Atheros AR5700 - Tech Support Guy Forums
    Solved: Local connection only when connected to secured wirless - Tech Support Guy Forums
    Solved: Unidentified Network - Tech Support Guy Forums
    Unidentified Network

    I do NOT know anything about the site mentioned ATHEROS drivers for Microsoft Windows

    However, if you do decide to try the driver, Please let us know the outcome

    Direct link to the drivers are below
    You only need to click on the green download button labelled " click to download " and wait, the file will download - you do not need to click on any other buttons to get the download started

    Vista 32 Bit
    Drivers for Atheros AR5007 and Windows Vista
    Although this driver has shown up in BSODs (Blue Screen Of Death) on Vista SP2 systems, usually conflicting with updated Vista OS drivers like netio.sys, tcpip.sys and other networking related drivers.

    Vista 32 Bit
    Drivers for Atheros AR5007EG and Windows Vista

    Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.
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