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Urgent help before xmas! Desktop won't connct to WiFi

Discussion in 'Networking' started by kevinmcd01, Nov 28, 2011.

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  1. kevinmcd01

    kevinmcd01 Thread Starter

    Joined:
    Nov 28, 2011
    Messages:
    2
    Hey,

    Hoping someone can help me. Bought a desktop for my daughter christmas with the promise it was a one click easy to latch onto wifi scenario.
    Trouble is, it's not finding the wifi at all.

    It an Acer M3910 running Windows 7.
    C:\Users\desktop>ipconfig

    Windows IP Configuration


    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter isatap.<numbers in here>:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter isatap.<numbers in here>:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    I can't have a wired connection as the router is too far away.
    Every other device hook up fine to WiFi. Just this one is completely refusing.

    Help!

    Thanks,
    Kevin
     
  2. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    Where did you buy it, and who promised it could connect to a wireless network? Do you see an antenna on the back to indicate it has a wireless network adapter installed?
     
  3. kevinmcd01

    kevinmcd01 Thread Starter

    Joined:
    Nov 28, 2011
    Messages:
    2
    was a refurb from PC World.
    Part of the spec is it has wireless capabilitiy.
    I've seen similar issues on the web, so know it should connect wirelessly to the net.
     
  4. dlsayremn

    dlsayremn

    Joined:
    Feb 9, 2008
    Messages:
    1,862
    Type/make/model of the wireless adapter?

    Information on the adapter can be found in Device Manager, Network Adapters. No yellow problem markers?
    To get more specidic information like drivers, right click the name and select Properties from the menu.

    You can make screenshots to post here instead of typing everything..
    To make and save a picture of the present screen
    Hold the Alt key down and hit the PrintScreen key.
    Open Paint (under Accessories) and click Edit, Paste.
    Click file, Save and save the picture to My Pictures as a .jpeg image.
    If the computer doesn't have an internet connection, save to a USB drive.

    To upload it to the forum, open the full reply (Advanced) window and use the paperclip (Manage Attachments button) at top of window. In the small window click the browse button and go to where you saved the screenshot and click on that file. Then click on the Upload button to attach the file.

    Correct command would be ipconfig /all for full information on connections.
    From a JohnWill post.
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  5. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    What "spec"? A sheet of paper? A shelf tag?
    Google searching for similar issues certainly doesn't tell you what hardware is physically installed in the computer you have. It's a desktop, so there's no wireless adapter on the motherboard. An internal PCI card would have to be included.

    Look in Device Manager under Network to see what adapters are installed.
     
  6. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
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    First Name:
    Terry
    The ipconfig indicates that there is a wireless adapter.

    Does it detect your network? Any network? Given the location of the antenna, the distance from the router and the obstacles between antenna and router would you expect a strong signal?

    Please attach a screen shot of the Networks page of the Xirrus Wi-Fi Inspector.
     
  7. thebigguyconnor

    thebigguyconnor

    Joined:
    Aug 22, 2010
    Messages:
    24
    When associating with a wireless network, you have to actually connect to it (usually inputting a password etc).

    If you're running windows 7, when you click the network icon in the notification area (system tray), do any wireless network show up in a list?

    The ipconfig is showing you DO have a wireless adapter, so not really knowing your experience level, perhaps you don't know that you have to select a network to connect to.
     
  8. dlsayremn

    dlsayremn

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    1,862
  9. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,409
    First Name:
    Wayne
    Would you do as posted in Terrynet post #6
    would you post the xirrus screen shot - you will need to copy the program across onto the desktop - or move the desktop so it can be connected by cable

    Also as Terrynet pointed out the ipconfig /all in your first post has a wireless adapter listed

    Also as requested in post #2 by DoubleHelix
    if you could answer the questions and also post the screenshot of xirrus , that will help a lot

    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

    http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
    Direct link to the program is here http://wpc.475a.edgecastcdn.net/00475A/XirrusWiFiInspectorSetup.1.2.0.exe

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need NET Framework installed for the WiFi Inspector to function.

    Run the program

    A user guide is available here http://www.xirrus.com/Products/Wi-Fi-Inspector/xirruswifiinspectorguide1-2-0.aspx

    post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

    If you are using the Mac OS then use http://www.istumbler.net/
    ------------------------------------------------------------------------
     
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