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Urgent help needed!

Discussion in 'Hardware' started by Tineling, Apr 6, 2010.

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  1. Tineling

    Tineling Thread Starter

    Joined:
    Apr 6, 2010
    Messages:
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    Hello,

    I'm helping a friend with some computer problems. I've got some (very) basic computer skills, but technically I don't know a lot about them.
    This laptop is a Toshiba Satellite. When I try to start, it gives me this:

    Press HOME key to abort RPL

    LAN Adapter failed the media test.
    Please check the cable and reboot the system.
    PXE-MOF: Exiting Intel Boot Agent.
    Insert system disk in drive.
    Press any key when ready....

    I've been looking around for help on the internet already, but haven't really found exact instructions.
    Can somebody help? Please keep in mind that I'm quite a newbie (^_^).

    Thanks!

    Tine.
     
  2. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    Your computer is not finding the hard drive, which may have failed or become unusable for some reason.
    Can you see the HD in the BIOS?
     
  3. Tineling

    Tineling Thread Starter

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    Apr 6, 2010
    Messages:
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    Hi,

    Do you mean in the 'Boot Priority'-part of the BIOS?

    Boot Priority = CD-ROM - LAN - HDD - FDD
    HDD Priority = Built-in HDD - PC Card
    Network Boot Protocol = RPL

    Does this make any sense?

    Tine
     
  4. Hughv

    Hughv

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    The first screen of the BIOS (Usually) identifies the Make/Model of the HD.(Hitachi, Toshiba, etc.)
    Can you see that info?
     
  5. Tineling

    Tineling Thread Starter

    Joined:
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    On the first page I can't seem to find that kind of info, but on the second page of the BIOS this is what I read under 'Drives I/0':

    Built-in HDD
    = No Drive
    CD-ROM = Secondary IDE (170H/IRQ15)

    Nothing in particular about what kind it is...
     
  6. Hughv

    Hughv

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    Your drive is not being detected. It may have failed or become inoperative for some other reason.
    You can remove the drive to test it, or boot to a CD to check the drive. It depends on how much expertise you have or how much you want to learn.
     
  7. Tineling

    Tineling Thread Starter

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    Ok, so if I understand, the drive isn't completely lost or destroyed or anything?
    I'm willing to learn a lot, if it's ok for you to help (^_^). How can I get things fixed?
     
  8. saikee

    saikee

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    Jun 11, 2004
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    3,887
    Yep sounds like the hdd not detected as Hughv suggested. The Bios then tries to boot the other media.

    If a resident hdd failed at the hardware level (not detected) then it may be in serious trouble with possibly a total loss od data. If the disk is housed in an external hdd enclosure and detected then the priority should be retrieving the data immediately.

    The next step is to remove the hard disk and hook it up as a USB device in another PC to see if it works.

    Although possible but it is rather unlikely for an internal hdd to fail this way by a poor electrical connection.
     
  9. Hughv

    Hughv

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    You can start by booting to a CD like the OS install disk. You want to know if the drive is detected during the set up process, and you can use the recovery console for this.
    http://support.microsoft.com/kb/307654
    If it isn't detected, and that's the most likely scenario, then you'll need to decide if you want to salvage the files, if possible and obtain a replacement drive.
    Give us the exact model of the computer. .
     
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