URGENT - Windows 98 Explorer Problem

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empress1

Thread Starter
Joined
Apr 13, 2005
Messages
109
Hello:

Happy New Year to everyone and many thanks for all your help in the past year!!

I'm starting off with a problem unfortunately.

Last night we came up with an Internet Explorer illegal operation and now consequently we are not able to do anything on the computer. In fact I am now logged on to my daughter's laptop and even thought our computer is not connected to the internet, we are still coming up with this error message.

I have just restarted our computer and it says:

Explorer

X This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

Under the details section it says:

Explorer caused an invalid page fault in module KERNEL32.DLL at 0187:bffc06af.
Registers:
EAX=00000000 CS=0187 EIP=bffc06af EFLGS=00010202
EBX=00000007 SS=018f ESP=0080ef40 KBP=00080ef4C
ECX=00000007 DS=018f ESI=aa0f903d FS=0df7
EDX=bffc9b24 ES=018f EDI=0080f0fb GS=0000
Bytes at CS: EIP:
f3 a6 8a 46 ff 33 c9 3a 47 ff 77 04 74 04 49 49
Stack dump:
0080f027 aa0f903c 00000000 0080ef80 bff9716f 0080f0fb aa0f903d
00000007 0080f102 00800291 0080f0fa 0080f0fb 45444900 00000000
bffc9b24 39415381

I have attempted repair and it doesn't let me do it. It tells me to reinstall IE. I have tried that but it only installs it 1% and then locks up.

I have tried to restoring to a previous date, but it still comes up with the illegal operation message.

Unfortunately due to this I cannot even post a hijack this log.

Can someone please help me. I wouldn't even ask about this today, but my mother is ill in Florida and I need to access information that I have stored on my computer as well as general access to the internet.

Many, many thanks,

Always,

empress 1
 
Joined
Dec 16, 2001
Messages
1,869
PS. I hope you know your passwords because you are about to delete them.
 

empress1

Thread Starter
Joined
Apr 13, 2005
Messages
109
Hi, Thanks but I'm still coming up with illegal operation and I'm not able to open any of the programs not even outlook. When I click on illegal operation it brings me to the restore my active desktop with a white screen. I click on that and my desktop comes back. If I click on Microsoft Outlook I come up with Explorer - this program has performed an illegal operation and will be shut down.

Help!

Always,
 
Joined
Apr 11, 2003
Messages
1,649
Hi,

One possible solution I came across was to rename the applog folder to applog2 and sometimes that'll fix the error. It's a hidden folder located inside C:\Windows. If you don't have the system configured to show hidden files and folders follow these instructions:

Open My Computer from the desktop.

Select the View menu and click Folder Options (maybe under Tools in MEi.

Select the View Tab.

In the Hidden files section select Show all files.

Click OK.

If it won't let you rename it try it in Safe Mode.
 

empress1

Thread Starter
Joined
Apr 13, 2005
Messages
109
Hi, thanks but that did not seem to work either. Unfortunately, I cannot access the internet because of the illegal operation directive.

Perhaps someone has another suggestion.

Always,
 

WhitPhil

Gone but never forgotten
Trusted Advisor
Joined
Oct 4, 2000
Messages
8,684
I would download HijackThis and move it via floppy or CD to the failing machine, install and run it.

Then, save the LOG file that it creates, and bring it back to this PC to post back here.
 

empress1

Thread Starter
Joined
Apr 13, 2005
Messages
109
Hi, WhitPhil:

You won't believe this but miraculously everything is up and running. So, I have no idea what I did except to follow the suggestions in the previous posts.

I would appreciate it if you could possibly have a look at the log. Perhaps it will reveal something that I should be very aware of.

Here it is:

Logfile of HijackThis v1.99.1
Scan saved at 8:34:42 PM, on 1/1/06
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCTLCOM.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCIOMON.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\TMPROXY.EXE
C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCGUIDE.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\PROGRAM FILES\HEWLETT-PACKARD\HP SOFTWARE UPDATE\HPWUSCHD2.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\PELMICED.EXE
C:\WINDOWS\SYSTEM\HPZTSB10.EXE
C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\ptsnoop.exe
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\GREETINGS WORKSHOP\GWREMIND.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\WINWORD.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OUTLOOK.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr7/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\PROGRAM FILES\AOL\AOL TOOLBAR 2.0\AOLTB.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.03.0000.1005\EN-XU\STMAIN.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\PROGRAM FILES\YAHOO!\COMMON\YIETAGBM.DLL
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRAM FILES\YAHOO!\COMMON\YIESRVC.DLL
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\PROGRAM FILES\AOL\AOL TOOLBAR 2.0\AOLTB.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.3000.1001\EN-US\MSNTB.DLL
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\PROGRAM FILES\AOL\AOL TOOLBAR 2.0\AOLTB.DLL
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe"
O4 - HKLM\..\Run: [CriticalUpdate] c:\windows\SYSTEM\wucrtupd.exe -startup
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] PELMICED.EXE
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb10.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE"
O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe
O4 - HKLM\..\RunServices: [PcCtlCom] C:\PROGRAM FILES\TREND MICRO\INTERNET SECURITY 2005\PCCTLCOM.EXE
O4 - HKLM\..\RunServices: [KB891711] c:\windows\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunOnce: [Registering hhctrl.ocx..] C:\WINDOWS\SYSTEM\regsvr32 /s hhctrl.ocx
O4 - HKLM\..\RunOnce: [Registering itircl.dll..] C:\WINDOWS\SYSTEM\regsvr32 /s itircl.dll
O4 - HKLM\..\RunOnce: [Registering itss.dll..] C:\WINDOWS\SYSTEM\regsvr32 /s itss.dll
O4 - HKLM\..\RunOnce: [GrpConv] grpconv.exe -o
O4 - HKCU\..\Run: [msnmsgr] "C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE" /background
O4 - Startup: Greetings Workshop Reminders.lnk = C:\Program Files\Greetings Workshop\GWREMIND.EXE
O4 - Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Startup: Resume Windows Update Installation.lnk = C:\WINDOWS\windows update setup files\ie6setup.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O9 - Extra button: eBay - Homepage - {EF79EAC5-3452-4E02-B8BD-BA4C89F1AC7A} - C:\Program Files\IrfanView\Ebay\Ebay.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRAM FILES\YAHOO!\COMMON\YIESRVC.DLL
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\PROGRAM FILES\AOL\AOL TOOLBAR 2.0\AOLTB.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O16 - DPF: {38578BF0-0ABB-11D3-9330-0080C6F796A1} (Create & Print ActiveX Plug-in) - http://www.imgag.com/cp/install/AxCtp.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {BAC01377-73DD-4796-854D-2A8997E3D68A} (Yahoo! Photos Easy Upload Tool Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/ydropper/ydropper1_3us.cab
O16 - DPF: ChatSpace Full Java Client 3.1.0.229 - http://64.55.105.205/Java/cfs31229.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EPUWALControl_v1-0-3-12.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {DD3641E5-A9CF-11D1-9AA1-444553540000} (Surround Video V3.0 Control Object) - http://www.kongehuset.no/svideo3.cab
O16 - DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} (Webshots Photo Uploader) - http://community.webshots.com/html/WSPhotoUploader.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://di.imgag.com/imgag/cp/install/Crusher.cab
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
O16 - DPF: {4E7BD74F-2B8D-469E-DEFA-EB76B1D5FA7D} - http://lovefreegames.aavalue.com/LFG/Toolbar/pmt-LFG-toolbar.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by23fd.bay23.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup161.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://unhq-mail-04.un.org/iNotes6.cab
O16 - DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) - http://www.imgag.com/cp/install/AxCtp2.cab
O16 - DPF: {C432C4BD-3566-411C-8F3C-E5E0D3AE5D33} (CBrowser Class) - http://www.streamingfaith.com/common/mbrowser/MINIBrowser.CAB

I thank you all so much. Perhaps after looking at the log, you can give me some suggestions to avoid such an occurrence in the future.

Always,

empress1
 

empress1

Thread Starter
Joined
Apr 13, 2005
Messages
109
I have just one other thing to ask about this problem. Everything seems to be coming up, but now I notice for instance if I open a folder the icons are not directly next to the names. In other words a word icon is on the bottom of the page next to an empty space, but when I click on the title the proper document comes up. How can I arrange it so that the flying icon is next to the appropriate title.

Again, many thanks,

empress1
 
Joined
Apr 11, 2003
Messages
1,649
It could be renaming the applog folder did it, that seems to work for a lot of people :)
 

WhitPhil

Gone but never forgotten
Trusted Advisor
Joined
Oct 4, 2000
Messages
8,684
Reboot and ensure that everything still works. The log shows a couple of "dangling" items related to an IE install. These will run as a result of the reboot.

Then, post another log.
 
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