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USB 2.0 PCI Card Upgrade lead to USB Mouse freeze and system problems

Discussion in 'Hardware' started by Dominic57, Feb 7, 2005.

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  1. Dominic57

    Dominic57 Thread Starter

    Joined:
    Feb 7, 2005
    Messages:
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    Hi there,
    I hope some one can help me here. I have a Windows XP pro Evesham PC tower case with an Athlon Processor 2100X, I read several postings about upgrading USB 1.1 to 2.0 and I bought a USB 2.0 PCI card and installed it in a slot where there was previously a three point firewire card. Since installing this card my USB mouse freeezes or jumps all over the place. Especially when other USB devices are plugged in for example my webcam and the sound card crackles and thuds constantly. What is going on? Any clues would be gratfeully appreciated. Cheers
    Dominic57
     
  2. rhorne4

    rhorne4

    Joined:
    Sep 11, 2004
    Messages:
    267
    I Assume That You Have At Least Service Pack 1 Installed.you Have To Have Service Pack 1 For Windows To Support Usb 2.0.
     
  3. Dominic57

    Dominic57 Thread Starter

    Joined:
    Feb 7, 2005
    Messages:
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    Hi there Rhorne, thanks for your message. I do have both Service Pack one and two installed. I have now removed the offending PCI card after trying it in several different slots on my motherboard. Unfortunately now even the old set up of my computer does not seem to work and I still get crackles out of the soundcard and the mouse responds erratically whenever I try to use my webcam, even though it is plugged into my old USB port onth ePC which I imagine are still 1.1. :( So now I am totally confused.

    What now??
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Unplug ALL USB devices.
    Open Device Manager.
    View, Show Hidden Devices.
    Uninstall all devices under USB Controllers.
    Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
    If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

    When this is done, reboot TWICE.

    Reconnect the USB devices and see if they're recognized properly.
     
  5. Dominic57

    Dominic57 Thread Starter

    Joined:
    Feb 7, 2005
    Messages:
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    You are a genius, Johnwill. I followed your instructions and all is back to normal. Thanks.
     
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