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USB 2.0 Problems, Please Help

Discussion in 'Windows XP' started by Franco_20, Jul 27, 2006.

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  1. Franco_20

    Franco_20 Thread Starter

    Jul 11, 2006
    I got a new external Hard drive and it's USB 2.0 Compatible. I plugged it in to one of my USB Ports and I get a balloon saying:
    "This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 Port. For a list of available ports, click here."
    Here is a pic of it:

    I clicked on the balloon and got this:

    I only have 3 USB ports on my laptop, and I tried all 3 of them, but I still get the balloon. Any suggestions on what I should do? Here is a pic of my device manager:

    Thanks for any help.
  2. kenneth2k1


    Oct 9, 2003
    Your PC does not have USB 2.0 ports. It is USB 1. So, it should still work, but not at the same data transfer rate as USB2.
  3. bkdc


    Apr 23, 2003
    From what I can see you do not have a USB2 hub. However your device should work except a much lower speed.

    You can identify whether your PC has Hi-Speed USB or not relatively easy. Open Device Manager and expand the Universal Serial Bus section. There should be an "Enhanced" USB host controller present.
  4. Franco_20

    Franco_20 Thread Starter

    Jul 11, 2006
    I looked at the specs for my laptop and found:

    "the ze5300 series offers three USB 2.0 ports, up to an 80-GB hard drive, Sonic MyDVD suite for digital video editing (on models with an IEEE-1394 port) and MUSICMATCH Jukebox, a personal music system."

    I'm pretty sure I have USB 2.0 ports. Under my device manager I have the word "Enhanced" for USB.
  5. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    Create a file with NOTEPAD containing the following lines and save it as FIX.REG
    -------------------------- Use text after this line --------------------------------

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment]

    -------------------------- Use text before this line --------------------------------

    Double click on FIX.REG and say yes to the Merge Into Registry question.

    Unplug ALL USB devices.
    Open Device Manager.
    View, Show Hidden Devices.
    Uninstall all devices under USB Controllers.
    Uninstall all devices under Disk Drives that you know are not present.
    Uninstall all devices under Storage Volumes. Say no to any reboot prompts until you are finished. Also, if a Storage Volume doesn't uninstall, ignore it and move to the next one.
    If you have a yellow ? with unknown devices, uninstall all of the entries there as well.

    When this is done, reboot TWICE.

    Reconnect the USB devices and see if they're recognized properly.

    NOTE: If you have a USB keyboard and/or mouse, you'll have to modify the instructions and leave enough parts for those to function. I don't have one yet, so I haven't had time to modify the instructions.
  6. shasam


    Oct 3, 2007
    Hi John,

    I did exactly like what you said..
    I did uninstall all the said components
    and restarted twice..

    But the problem still continues... Its really annoying.. I have a external 250gb HDD...
    Because of this problem its connecting too slow and the transfer speed is really slow..

    Can you help me out of this...

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