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USB 3.0 not working

373 views 3 replies 3 participants last post by  plodr 
#1 ·
So ive been trying to get my elgato HD60S working all day. I know for sure i am using a 3.0 cable, but everytime I plug it into a port, it changes to USB 2.10. Sidenote, I have 2 monitors hooked up via display port, and they both keep disconnecting while I'm trying to fix this, not sure if that information helps.
 
#3 ·
Yes my cable is blue ( 3.0) and ive tried plugging it into my blue ( 3.0 ) ports on the back, and my red (3.1) ports as well, both not working. as for USB 3 Drivers installed, im not entirely sure, i tried UPDATING my drivers but it said the newest was available.

TSG Info:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20201120064022.000000+660
Processor: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, Intel64 Family 6 Model 158 Stepping 12, CPU Count: 8
Total Physical RAM: 32 GB
Graphics Card: Intel(R) UHD Graphics 630, 1024 MB
Hard Drives: C: 232 GB (28 GB Free); D: 931 GB (657 GB Free); F: 1863 GB (402 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. Z390 GAMING X-CF, ver x.x, s/n Default string
System: American Megatrends Inc., ver ALASKA - 1072009, s/n Default string
Antivirus: Windows Defender, Enabled and Updated
 
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