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USB 3.0 problem for Elgato

Discussion in 'Hardware' started by CameronWillis, Dec 6, 2018.

  1. CameronWillis

    CameronWillis Thread Starter

    Joined:
    Dec 6, 2018
    Messages:
    1
    I recently purchased an elgato hd60s capture card. After I set it up it showed that the card required a 3.0 usb port. I then plugged it into a port titled ss, which is a 3.0 usb port. When I went to check my Universal Serial Bus controllers I realized that I dont have 3.0 usb drivers. I dont know much about pcs and was wondering how to get these drivers.
     
    Last edited: Dec 6, 2018
  2. lynx1021

    lynx1021

    Joined:
    Jan 7, 2014
    Messages:
    1,771
    Usually the USB ports are blue inside the socket,

    Please provide as much detail about your computer as possible. Only you know what system you have.
    Need to know the, Operating system, motherboard , is it a manufactured computer (like dell) or custom build ; ie exact MB, exact CPU, exact GPU, Monitor cable, exact ram, exact pw supply, etc. Do not post 16gig of ram; post the exact brand and mode/part# do that for ALL of your parts It is recommended that you download and run the http://static.techguy.org/download/SysInfo.exe and include the log produced in your post.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,197
    First Name:
    Frank
    We know nothing about your computer and its operating system, so please do the following in it:

    Download and save the TSG System Information Utility (SysInfo.exe) file.

    After it's been downloaded and saved, double-click it to run it.

    Information about your computer will appear.

    Return here to your thread, then copy-and-paste the ENTIRE text here.

    ---------------------------------------------------------------

    ELGATO HD60 S (support site)

    ---------------------------------------------------------------
     
    Last edited: Dec 6, 2018
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