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USB 3.0 SS Ports Stopped Working?

Discussion in 'Hardware' started by TheWhiteKnight, Apr 4, 2012.

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  1. TheWhiteKnight

    TheWhiteKnight Thread Starter

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    I recently acquired an HP Elite model H8-1050 and I reinstalled my OS from scratch (Custom Windows Ultimate). In the beginning the 2 3.0 ports on the top of the unit next to the stereo jack and mic port were working. After installing the OS, flashing my BIOS and updating all drivers they are no longer working by which I mean when I put a flash stick or other USB peripheral nothing happens. Now I'm pretty sure it's a software issue because the stereo out and microphone ports work fine and they are all a part of one piece of hardware and because they did work at some point. It's a fairly new device still long under warranty so I doubt it could have failed so quickly.

    I looked in my bios but couldn't find any settings that relate to USB and in my Device Manager it shows no unknown devices. HP upper level tech support wasn't much help either and wanted me to reinstall my OS entirely or backdate my bios flash which is both crude and risky. For reference he tells me I have an IPISB-CH2 Pegatron Mobo. I used the bios flash and controller drivers directly from HP's website for my model. Any ideas? I'm wondering if there are separate 3.0 drivers I need. Google H8-1050 drivers (64bit) to see exactly what I used.

    Thanks
     
  2. Oddba11

    Oddba11

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    Yes, the USB 3.0 chipset drivers should be separate. All of the drivers should be available from HP. In any case, check Device Manager for any hardware with yellow !
     
  3. TheWhiteKnight

    TheWhiteKnight Thread Starter

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    Still tracking them down but as I said there is nothing with yellow in device manager.. I thought I had the right drivers and it doesn't make sense that they would work before installing the Controllers that I have and not after..
     
  4. crjdriver

    crjdriver Moderator

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    Windows does not have native drivers for the usb 3 controller [at least every system I have seen]
    You need to install in the following order;
    1 Install the os
    2 Update to latest service pack
    3 Install chipset/mb drivers
    4 Install nic, wireless, sound drivers, usb 3
    5 Install video driver
    6 Run windows update until there are no critical updates left to install.
     
  5. TheWhiteKnight

    TheWhiteKnight Thread Starter

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    I'll remember this for future reference as I generally do install in this order and believe I did the same this time. Reinstalling the controller is not fixing the issue currently so I assume you're implying I need to start from scratch? I hope this isn't the case as it was repetitive and tedious how many times I had to already.

    How can I resolve the issue without a do over?
     
  6. crjdriver

    crjdriver Moderator

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    Can you post a screenshot of device manager?
    Next I am wondering why you would do a bios flash? What fix was in the bios flash that you needed?
     
  7. TheWhiteKnight

    TheWhiteKnight Thread Starter

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  8. Oddba11

    Oddba11

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    expand the USB controllers tab.
     
  9. TheWhiteKnight

    TheWhiteKnight Thread Starter

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